ICT Mobility Specialist at Port of Seattle

SeaTac, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mobile Devices, Cellular Technology, Carrier Services, Mobile Device Management, Data Entry, Asset Management, Customer Service, Communication Skills, Problem Solving, Technical Support, Organizational Skills, Attention to Detail, Teamwork, Apple Business Manager, Android Enterprise

Industry

Government Administration

Description

As an Information & Communications Technology (ICT) Mobility Specialist, you will provide technical and administrative support for Port of Seattle managed smartphones, tablets, cell phones, and cellular data devices. You will be procuring, asset tracking, provisioning, and deploying mobile devices with users. You will facilitate the procurement and deployment of multi-platform mobile devices to meet the specific needs and requirements of users and business stakeholders. You will perform administrative tasks in a mobile device management (MDM) server. You will provide Tier II technical support for mobile devices, including troubleshooting and diagnosing hardware and software issues. You will utilize cellular carrier tools, administer feature changes, updates, reports, and activations of cellular lines and hardware among managed cellular accounts. You will participate in assigned project deployments and collaborate with Mobility team leads to formulate strategies and deployments based on the project’s vision and requirements. Experienced – You have two (2) years of experience in Information Technology. Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees. Proficient – You have expertise in mobile devices (iOS, iPadOS, Android OS), cellular technology, and carrier services, including activation and feature updates. You are experienced with Mobile Device Management (MDM) in enterprise environments—handling setup, app deployment, and configuration. You are also skilled in accurate data entry and asset management, including inventory tracking and overseeing device lifecycles. Efficient Communicator – You possess excellent communication skills effectively collaborating with colleagues, vendors, and end-users. You also provide friendly and effective customer service, explaining technical issues in non-technical terms and providing clear instructions. You have strong organizational skills, keen attention to detail and adaptability. Problem-Solver – You can diagnose and resolve technical issues related to mobile devices and can accomplish tasks in an organized and prioritized manner. You can also troubleshoot problems, work with collaborating vendors, and find solutions quickly. Technically Skilled – You have strong proficiency with enterprise support applications such as Apple Business Manager and Android Enterprise. Teamwork – You thrive in a team-oriented environment, while also demonstrating a strong ability to pivot between working collaboratively and independently as the work necessitates. You exhibit a strong commitment to achieving team goals and visions.

Responsibilities

Provide technical and administrative support for mobile devices managed by the Port of Seattle. Facilitate procurement, deployment, and troubleshooting of mobile devices while collaborating with stakeholders.