ICT Operations Manager/Service Desk Coordinator at Centorrino Technologies

Moruya, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ICT operations, Service desk management, IT service management, Team leadership, Incident management, Request management, Desktop support, Device management, Asset lifecycle management, Technical support, Stakeholder engagement, Vendor management, Performance management, Service level agreements, Documentation, Continuous improvement

Industry

IT Services and IT Consulting

Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate ICT Operations Manager/Service Desk Coordinator to join our (TEAM) in (LOCATION). The ICT Operations Manager / Service Desk Coordinator is responsible for leading the delivery of IT support services, ensuring effective service desk operations, end-user support and technology asset management. The role provides leadership across service delivery functions while maintaining high levels of customer satisfaction and ensuring technology services align with operational and strategic organisational needs. This is a 6 month contract role. What you'll do: Lead, mentor and support IT service desk and customer support staff, fostering a collaborative and high-performing team environment. Oversee day-to-day service desk operations, ensuring incidents and service requests are effectively logged, prioritised, resolved or escalated in line with service level agreements. Provide hands-on support for complex or escalated issues, including Level 2 technical support where required. Manage desktop and end-user device environments, including lifecycle management, maintenance, deployment and asset tracking. Ensure the effective operation and performance of connected systems and technologies, coordinating with vendors and service providers as required. Maintain service management documentation, operational procedures and asset registers to support consistent and compliant service delivery. Monitor service performance and identify opportunities to improve efficiency, service quality and user experience. Support stakeholder engagement across the organisation to ensure IT services meet business needs and expectations. Promote best practices in IT service management and contribute to continuous improvement initiatives. What you'll bring: Demonstrated experience in ICT operations, service delivery or service desk management roles. Proven experience leading and managing IT support teams, including mentoring, workload allocation and performance management. Strong understanding of IT service management practices, including incident, request and escalation management. Experience supporting end-user environments, including desktop support, device management and asset lifecycle processes. Ability to provide technical support for escalated issues across infrastructure, systems or applications. Strong stakeholder engagement and communication skills, with a customer-focused approach to service delivery. Experience maintaining service documentation, processes and asset management records. Ability to manage competing priorities and operate effectively in a fast-paced, service-driven environment. Experience working with vendors and third-party service providers is desirable. Background in broader ICT roles such as system administration, network support or software development is advantageous. Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Responsibilities

The ICT Operations Manager leads the IT service desk team to ensure effective end-user support and technology asset management. They are responsible for maintaining service performance, managing vendor relationships, and ensuring IT services align with organizational strategic needs.