ACCOUNTABILITIES

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• Directly accountable to the Data Centre Manager for all HR/pay/sickness and training requirements.

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• The post holder has directly reporting staff.

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• This post carries no direct budgetary responsibility but financial awareness is required.

PURPOSE OF THE JOB

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• The DCS Service Delivery Manager is responsible for controlling and implementing a Cabling Service on a minor project scale.

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• The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored

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• It is the DCS Services Delivery Manager’s responsibility to liaise closely with their customer and promote a positive image of the company at all times.

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• The DCS Services Delivery Manager is responsible for ensuring that the relevant process and procedures are implemented, and adhered to, at all times.

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• The operational requirements for customer sites are to ensure that, the Service Delivery Manager’s team of engineers, are covering 24-hour 365 days per year basis.

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• The IT Services Delivery Manager is responsible for working with the Contract Manager to ensure that adequate resources are available to deliver the service expected by Client.

KEY RESPONSIBILITIES

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• Liaise with various IT silos to organise front line support for all minor projects & day to day operations

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• Attend meetings to update IT silos of the progress of projects

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• Attend meetings with IT silos to discuss up & coming day requests

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• Arrange additional labour for weekend or small projects, and for all holidays and cover for sick, sign off addition labour time sheets.

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• Ensure that all staff are wearing the correct uniform supplied by the service provider.

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• Provide quotes for new / enhanced services as required.

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• Provide detailed surveys for existing and new / enhanced services as required.

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• Carry out regular staff appraisals.

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• Ensure that the DCS engineers training is reviewed on a regular basis and that the training matrix is kept up to date.

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• Make sure all health and safety requirements are met, and document any accidents that occur.

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• Attend meetings with the Contract manager to discuss any issues, large scale extra works or additional labour requirements.

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• Attend meetings with MS operations manager to discuss issues, requests & achievements.

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• Make sure all health and safety requirements are met, and document any accidents that occur.

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• Review / Complete Method Statements /Risk assessments when required.

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• Ensure where possible that all team members are on time & wearing the correct clothing as per the contracts requirements

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• Ensure that all monitoring systems and ensure that all requests are carried out to the clients designated timelines.

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• Liaise with business unit front line support staff to ensure that any BU specific I.T. requirements are met and advise accordingly if delays are anticipated.

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• Make sure all work is carried out to the standard expected by the client

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• Ensure that stock is ordered as & when required.

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• Produce the appropriate reports and present to the client on an agreed basis.

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• Provide surveys to CBRE / Client when required.

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• Co-ordinate the solving of faults which may occur.

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• Monitor infrastructure availability and ensure additional components /labour is available to meet the demand.

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• Make sure that all Comms rooms are kept to a standard expected by the client

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• Liaise with electrical department when additional power is or alterations are required

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• Ensure that shift members collect all hardware prior to 5pm from the I.T store or from the relevant store room.

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• Notify the shift of any urgent requirements and time prevailing survey requests and prepare labels etc.

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• Create quotes and submit to the client for approval as and when necessary.

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• Upload all test results associated to infrastructure installations, these may be required for client review or warranty issues.

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• Review the DCS related procedures on a regular basis and update / distribute when necessary.

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• Ensure that the calibrating of all DCS test equipment is calibrated within the relevant periods

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• Ensure frame schedules / business systems are updated as and when changes are carried out.

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• To perform any other duties within your skill set as delegated by your Line Manager

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• To ensure that all IMAC related databases are reviewed and updated, on a regular basis, with the current information.

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• To be responsible for the guardianship of all data bearing assets as they go through the decommissioning process until they are destroyed/removed from site.