About the job

• 2 positions available– 1 Permanent role (Afternoon shift 1.30pm – 9.30 pm Monday to Friday), 1 Fixed-term role (Day shift 7.30 am – 3:30 pm Monday to Friday)
• Friendly, professional team environment
• Work for Australia’s leading Business School
• 
  

At Melbourne Business School, our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the top-ranked providers of business education within the Asia-Pacific region, to be the first choice of students and clients seeking award and non-award educational experiences, and to be esteemed globally as a leading supplier of academic and business research.

The opportunity

As an IT Service Desk Officer, you will be the first point of contact for IT inquiries, providing high-quality IT support to employees, guests and students of Melbourne Business School. This support will include providing training to stakeholders and providing assistance with computers, mobile devices and audio-visual equipment.

Reporting to the Service Desk Manager, your responsibilities will include:

• Provide excellent customer service to staff, students and guests of the school.
• Incident Management and Service Desk Support, including providing advice, assistance and operational support in the use of computer hardware and software.
• Teaching space audio/visual equipment troubleshooting and issue resolution.
• Assistance with deployment of computers, mobile devices, software and associated hardware.
• Provide assistance with relevant projects as required.
• 
  

About You

• Some experience in both desktop support and audio-visual support environments.
• Knowledge or familiarity of ITIL foundations.
• Strong customer service background.
• Strong attention to detail and problem-solving skills.
• Previous work within an Education Institution would be highly desired but not essential.
• Certificate level qualifications in Information Technology related discipline will be highly regarded.
• 
  

What’s On Offer

• A challenging and rewarding role with the leading Business School in Australia.
• Working alongside talented people who are passionate about providing exceptional learning experiences to leaders and managers
• 
  

The Service Desk operates between the hours 7:30am – 9.30 pm Monday – Thursday; 7:30am – 6pm Friday; and 8:00am – 4:00pm Saturday and Sunday.

• To be considered for this position, please include a cover letter and a resume as part of your application. Applications will close on Monday 24th August 2026.