ICT Service Desk Specialist
at
Goodstart Early Learning
Queensland, Queensland, Australia
-
Full Time
Start Date
Immediate
Expiry Date
25 Nov, 26
Salary
0.0
Posted On
27 Aug, 26
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Technology & Services
Description
3+ years experience in an ICT Service Desk, Help Desk or Technical Support role, ideally within a medium to large or complex organisation.
Experience working in a high-volume support environment, with strong troubleshooting skills across Microsoft environments, end-user devices and business applications.
Experience using ServiceNow or another ITSM platform will be highly regarded.
Strong customer service, communication, active listening and problem-solving skills, with the ability to support a diverse range of customers.
A calm, professional and solution-focused approach when dealing with challenging or non-technical customers.
Strong organisational skills, a collaborative approach and a good work ethic.
Experience supporting users across a large or geographically dispersed organisation will be highly regarded.
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