ICT Systems Administrator

NAA Group Pty Ltd

Employment Type: Full-time, Permanent

Hours: 38 hours per week

Location: Sydney, NSW

Salary: $90,000 Excl Super

Position Duration: Permanent and ongoing, with the position intended to remain available for a minimum period of three years.

About the Role

NAA Group Pty Ltd is seeking an experienced ICT Systems Administrator to support and maintain our IT systems and infrastructure.

This is a hands-on technical role responsible for the administration, maintenance, security and ongoing reliability of our Microsoft, server, cloud, endpoint and network environments. The successful candidate will be involved in day-to-day systems administration, infrastructure support, troubleshooting, security, backups, system upgrades and continuous improvement.

Key Responsibilities

• Install, configure, administer and maintain server hardware, operating systems, software and related IT infrastructure.
• Administer and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file services and related infrastructure.
• Administer Microsoft 365 and cloud services, including Microsoft Entra ID, Exchange Online, Microsoft Teams, SharePoint Online and OneDrive.
• Manage Microsoft Intune and endpoint management, including device enrolment, configuration profiles, compliance policies, application deployment, patching and Windows Autopilot.
• Manage user accounts, groups, licences, permissions, administrative access and security policies across business systems.
• Manage identity and access controls, including Multi-Factor Authentication, Conditional Access and role-based access.
• Monitor the availability, performance, capacity, integrity and security of servers, endpoints, networks, cloud services and other business-critical systems.
• Diagnose and resolve server, operating system, hardware, software, network connectivity and user-access issues.
• Provide Level 2 and Level 3 technical support and resolve escalated technical incidents and service requests.
• Configure, administer and troubleshoot network infrastructure and services, including switches, routers, wireless access points, firewalls, VPN, TCP/IP, DNS, DHCP and LAN/WAN connectivity.
• Administer and monitor endpoint and infrastructure security solutions, including Microsoft Defender and other security platforms used by the business.
• Review system and security alerts, investigate suspicious activity, assist with incident response and implement appropriate remediation.
• Manage vulnerability remediation, system hardening, operating system updates, security patches, firmware updates and application updates.
• Conduct and monitor regular system backups, recovery procedures and restore testing to protect business information and support disaster recovery and business continuity requirements.
• Plan and implement IT infrastructure changes, upgrades and system improvements using appropriate testing, change-management and rollback procedures.
• Support cloud-hosted and virtualised infrastructure, storage, compute and related services used by the organisation.
• Develop and maintain PowerShell scripts and other automation solutions to improve system administration and operational efficiency.
• Maintain accurate technical documentation covering system configurations, network and server information, administrative procedures, changes, backup and recovery processes and troubleshooting procedures.
• Maintain ICT asset, software, licence, warranty and configuration records and assist with equipment deployment, replacement and lifecycle management.
• Support ICT infrastructure projects, system migrations, technology implementations and upgrades.
• Liaise with external ICT vendors, suppliers and service providers to resolve technical issues, procure equipment and maintain business systems.
• Provide technical advice to management regarding system performance, security, capacity, infrastructure requirements and future technology improvements.
• Ensure IT systems and administrative activities comply with applicable security, privacy, confidentiality and organisational requirements.

Skills and Experience

To be considered for this position, applicants must have:

• A minimum of three (3) years of relevant professional experience in systems administration or a closely related ICT role, performing duties substantially similar to the responsibilities outlined in this advertisement.
• Demonstrated experience administering and maintaining IT systems, servers, cloud services, endpoints and network infrastructure.
• Strong experience administering Microsoft 365 environments, including Entra ID, Exchange Online, Teams, SharePoint and OneDrive.
• Experience administering Microsoft Intune, including device management, configuration profiles, compliance policies and application deployment.
• Experience supporting Windows Server and Windows 10/11 environments.
• Good understanding of Active Directory, Group Policy, DNS and DHCP.
• Strong understanding of TCP/IP, LAN/WAN, Wi-Fi, VPN, switching, routing and firewall technologies.
• Experience with Microsoft Defender or comparable endpoint and security platforms.
• Experience managing system backups, recovery and disaster-recovery processes.
• Experience with patch management, system updates and vulnerability remediation.
• Experience with PowerShell scripting and administrative automation.
• Strong troubleshooting and problem-solving skills.
• Good understanding of cybersecurity principles, identity management, access controls and least-privilege practices.
• Strong written and verbal communication skills and the ability to maintain accurate technical documentation.
• Ability to work independently and communicate effectively with management, users, vendors and external service providers.

Qualifications

A relevant tertiary qualification in Information Technology, Computer Science, Networking, Cyber Security or a related discipline is preferred.

Relevant Microsoft, Cisco, CompTIA or other industry certifications will also be highly regarded, but not compulsory.

The Position

This is a full-time, permanent and ongoing position with NAA Group Pty Ltd.

The successful candidate will play an important role in maintaining the reliability, security and performance of the company's IT environment while supporting the continued development and improvement of its technology infrastructure.

Applicants should submit their resume outlining their relevant systems administration experience, qualifications and technical skills.

Pay: $90,000.00 per year

Work Location: In personCompany Description

Make extraordinary happen

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

Job Description

Join our team and help shape a secure, modern, and high-performing technology environment.

We're looking for an IT Systems Administrator to support and enhance our enterprise technology platforms across Microsoft 365, Identity & Access Management, Endpoint Management, and infrastructure services.

In this role, you'll play a key part in maintaining secure, reliable, and compliant systems while driving automation, operational excellence, and continuous improvement across cloud and on-premises environments.

What You'll Be Doing:

• Administer Microsoft 365, Entra ID, Active Directory, Intune, and endpoint environments
• Manage user lifecycle processes including onboarding, access management, and offboarding
• Support security, compliance, and operational governance across enterprise platforms
• Troubleshoot and resolve complex infrastructure, endpoint, and identity-related issues
• Contribute to incident response, disaster recovery, and business continuity activities
• Develop automation solutions using PowerShell, Power Automate, and AI-assisted tools such as Microsoft Copilot

Qualifications

• Experience supporting Microsoft 365, Active Directory/Entra ID, and Intune environments
• Strong troubleshooting skills across Windows, macOS, networking, and enterprise systems
• Knowledge of identity and access management, endpoint compliance, and security best practices
• Experience with scripting and automation using PowerShell
• A proactive mindset with a passion for continuous improvement and technology innovation

Additional Information

Why join us:

At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go!

We are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer.

We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at recruitment@au.ncs-i.com.

Other important stuff:

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ.

Visit our website https://www.ncs.co/en-au/ for more information.

Agencies: We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We'd love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Important information

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.We are seeking an ICT Service Desk Technician to provide professional technical support to end users by diagnosing and resolving hardware, software, network, and printer-related issues. The role will also provide end-user guidance and training, assist Network and Server Administrators, escalate complex issues, and maintain ICT hardware and software inventory records.

Your key responsibilities will include:

• Provide first-line technical support by diagnosing and resolving Level 1 hardware, software, network, email, Internet, and printer-related issues through phone, email, service desk portal, or in person.
• Install, configure, maintain, and troubleshoot end-user computers, software, peripherals, printers, and other ICT equipment, including minor hardware repairs.
• Provide technical guidance and training to end users and ensure clear, professional communication of solutions.
• Escalate complex issues to Level 2 support, coordinate third-party repairs, and assist with network cabling and related equipment.
• Maintain ICT inventory and documentation, gather user feedback, recommend service improvements, and perform other related duties as required.

The ideal candidate will have:

• Higher Secondary Education, a NATIN IT Diploma, or a HAVO/VWO/IMEAO Diploma combined with an IT-related course.
• At least 2 years of relevant experience in IT Service Desk, Help Desk, or technical support.
• Strong knowledge of computer hardware, software, operating systems, networking, and troubleshooting.
• Excellent communication and customer service skills, with the ability to explain technical information clearly.
• Ability to diagnose and resolve technical issues, prioritize requests, and escalate complex problems when required.
• Willingness to work in Brokopondo on a rotational schedule of 14 days of work followed by 7 days break
• Good communication and interpersonal skills in Dutch and English.
• If selected, you will be required to submit a Police Clearance Certificate (“Bewijs van Goed Gedrag”). Please initiate the request at your respective District Commissariat.

How to Apply

If you are a motivated and dedicated ICT Service Desk Technician with a passion for providing excellent technical support and a strong background in ICT operations, we encourage you to apply for this exciting opportunity at Rosebel Gold Mines.

Click on Apply Jobs to submit your resume, cover letter, copy of your ID, and copy of your diploma for consideration.

Please note that only candidates who meet the requirements will be contacted.

Why Join Rosebel?

At Rosebel Gold Mines, you’ll be part of a diverse, safety-focused, and results-driven team committed to excellence and continuous improvement. We offer competitive compensation, growth opportunities, and a culture of respect and integrity.

Disclaimer

Rosebel Gold Mines N.V., a subsidiary of Zijin Mining Group, conducts all recruitment and selection processes with fairness, transparency, and integrity. We never request payment or personal financial information as part of the hiring process. All official communication will come from an @rosebel.com email address.

By submitting an application, you consent to the processing of your personal data for recruitment purposes in accordance with our privacy and data protection policies.

Rosebel Gold Mines N.V. reserves the right to modify, withdraw, or close any vacancy at its discretion and without prior notice.

• Education Level: Higher Secondary (e.g. NATIN, AMTO, IMEAO, VWO, HAVO etc.)

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