Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies.

Key Responsibilities

• End-User & System Support: Provide exceptional remote and face-to-face technical support to staff and contractors. Resolve ITIL-aligned service desk tickets, manage escalations, and maintain accurate hardware inventory and asset registers.
• Access Control & Infrastructure: Manage the full lifecycle of Electronic Access Cards (EAC). Assist with the maintenance, permissions, and security testing of servers, networks, and station AV equipment.
• Continuous Improvement: Analyze ticket trends to identify process enhancements and champion continuous improvement initiatives.

What We Are Looking For

• Education & Industry Background: Tertiary qualifications in IT.
• Technical Expertise: Hands-on experience with Windows 11, Windows Server 2022, Active Directory, Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams), PowerShell, and Endpoint protection platforms.
• ITIL & Troubleshooting: Demonstrated ability to manage ticket workflows, prioritize critical incidents, and troubleshoot complex hardware and network issues under tight deadlines.
• Communication & Collaboration: Excellent written and verbal communication skills to effectively manage relationships with internal stakeholders and external vendors.

If you satisfy all the requirements, are immediately available and are willing to work 5 days onsite, please apply online or email directly to ••••@randstaddigital.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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