About the role

AusNep Group Pty Ltd trading as AusNep IT Solutions is seeking a suitably qualified and experienced ICT Support and Test Engineer to maintain, support, test and improve ICT systems and applications across multiple business locations. This is a permanent, full-time position offering an opportunity to work with a growing organisation and contribute to the ongoing improvement of its technology infrastructure and business systems.

Key responsibilities

• Providing technical support, troubleshooting and resolving hardware, software, network and application-related issues across multiple business locations
• Monitoring, maintaining and improving ICT systems, business applications and network infrastructure to ensure reliable and efficient daily operations
• Developing and implementing software testing procedures, test cases and quality assurance processes to identify system defects, technical issues and performance limitations
• Conducting functional, integration and system testing of business software, databases and applications to verify performance, reliability and compliance with operational requirements
• Investigating, diagnosing and resolving software defects, application errors, system failures and technical performance issues, including liaising with external ICT service providers where required
• Supporting the installation, configuration, maintenance and upgrades of operating systems, software applications, network devices and other ICT infrastructure
• Maintaining and supporting business databases, SQL queries, Microsoft Excel reporting systems, Power BI dashboards and application interfaces to ensure accurate data processing and reporting
• Implementing and monitoring appropriate ICT security measures, data backup procedures, system access controls and disaster recovery processes
• Preparing and maintaining technical documentation, including system specifications, testing reports, troubleshooting procedures, user guides and ICT support records
• Collaborating with management, operational staff and external ICT providers to identify technology requirements and recommend appropriate technical solutions

About you

• Bachelor's degree or higher qualification in Information Technology, Computer Science, Software Engineering, Information Systems or a closely related discipline
• At least one year of relevant professional experience in ICT technical support, software testing, systems administration or a closely related ICT role
• Sound knowledge of Microsoft Windows operating systems, computer networks, hardware, software applications and ICT troubleshooting
• Practical experience in software testing, quality assurance, defect identification and technical problem resolution
• Working knowledge of SQL, databases, Microsoft Excel and Power BI
• Ability to interpret business data, maintain reporting systems and troubleshoot application interfaces
• Strong analytical, problem-solving, organisational and communication skills
• Ability to work independently and provide technical support across multiple business locations

Benefits

• Competitive annual salary of AUD $80,000 – $90,000 plus superannuation
• Permanent, full-time employment with 38 working hours per week
• Opportunities for professional development and career progression
• Exposure to diverse ICT systems, software applications and business technologies
• A supportive and collaborative working environment
• Opportunity to contribute to ongoing technology improvements and digital transformation projects

About us

• AusNep Group Pty Ltd trading as AusNep IT Solutions is a growing Australian business operating across multiple retail locations. Our operations rely on integrated information technology systems, business applications, databases and digital reporting platforms to support daily business activities, operational efficiency and customer service.

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