ADVANCE YOUR IT CAREER WITH A LEADING TECHNOLOGY PROVIDER

• Permanent, full-time position
• Ongoing professional development opportunities
• Fantastic work-life balance
• Collaborative and supportive team environment
  Pippos Technology Solutions are seeking a skilled IT Support Engineer with experience in a Managed Service Provider (MSP) environment. The ideal candidate will possess a broad technical skill set, strong troubleshooting abilities, and a customer-focused approach.
  This position presents an exciting opportunity to relocate to a region renowned for its great local schools, health services, hotels, sports clubs, and idyllic quality of life. Please note that this role is based in Berri, SA, and you’ll need to attend the office full-time. By applying, you are declaring you are willing to relocate to fulfil this role.

ABOUT THE OPPORTUNITY

The ICT Support Engineers provide technical support to internal and external clients across Australia. They ensure that all work is carried out in accordance with Service Level Agreements, company policies, and PTS’s Standard Operating Processes.
The Position is a hands-on role that requires technical skills, self-management, and team-player qualities to ensure the smooth running of the technical support team.
We are seeking an individual with at least two years of demonstrated MSP-based experience. You will be a team player with a cheerful and professional attitude committed to building strong client rapport and providing excellent customer service. You will use common sense and be diligent and motivated to resolve issues by engaging with clients and understanding their unique needs.
This office-based role provides remote and onsite technical support to our diverse client base and technical work at client premises. You will be responsible for daily end-user support and meticulous and responsive maintenance of IT Systems, ensuring a high level of service is maintained.

SOFT SKILLS:

• Great customer-oriented attitude, motivated, coachable, and willing to learn.
• Ability to multi-task and prioritise in a fast-paced MSP environment.
• Excellent problem-solving and troubleshooting
• Ability to work independently and as part of a team.
• Commitment to continuous learning and professional development.
• Possess excellent English communication skills, both written and verbal, that can be used effectively with clients, team members and stakeholders
• Ability to prioritise and manage multiple tasks in a fast-paced environment