We are looking to hire a ICT Support Engineer to join our dynamic team here at Synechron Australia!

SKILLS REQUIRED:

• Relevant tertiary qualification or equivalent experience in IT highly regarded.
• Business orientation with strong IT background.
• 3+ years’ experience in development or support in banking, cards, payments, insurance or financial services environment is desirable.
• Experience working on ETL / DWH support.
• Experience in cloud services, either AWS, Azure or GCP.
• Exposure to agile or scrum methodologies.
• Experience in working in a development or support role, providing a service to internal or external customers.
• Demonstrated ability to work independently and as part of a team.
• Excellent written and verbal communication skills at all levels.

• Lead and mentor the L3 support team, providing technical guidance and expertise in resolving complex issues related to React, AWS, Control M, DWH, Share Point, Datapower, Websphere.
• Involve design, development, and maintenance of high-quality applications and services using React, AWS, Control M, DWH, Share Point, Datapower, Websphere.
• Collaborate with cross-functional teams to diagnose and troubleshoot complex technical issues in React, AWS, Control M, DWH, Share Point, Datapower, Websphere. -based applications, providing innovative solutions and workarounds to minimize impact on service delivery.
• Develop and implement best practices for incident management, problem resolution, and root cause analysis related to React, AWS, Control M, DWH, Share Point, Datapower, Websphere..
• Work closely with development and operations teams to identify and address recurring technical issues, providing feedback to improve product stability and performance.
• Monitor application performance, conduct deep dive analysis, and identify opportunities for optimization and enhancement of React, AWS, Control M, DWH, Share Point, Datapower, Websphere. -based solutions.
• Provide regular reporting and updates to senior management on escalated issues, resolution status, and recommendations for proactive improvements.