Location: Scarborough
Salary: £29,109 - £34,329 (Scale 5/6 SC 6-8.2,)
Contract: Permanent
Hours: Full time, 37 hours per week, Monday – Thursday 08:30-17:00 and Friday 08:30-16:30

KEY DOCUMENTS:

• Job Description
  Are you ready to take your ICT career to the next level in a role that truly makes a difference?
  We’re looking for a motivated and technically skilled ICT Support Hub Engineer to join our dynamic Service Delivery Team. Based in York, you’ll play a vital role in supporting the digital infrastructure that underpins the essential services of the Office of the Police, Fire and Crime Commissioning (OPFCC), North Yorkshire Police (NYP), and North Yorkshire Fire and Rescue Service (NYFRS).
  This is more than just a support role—it’s an opportunity to be part of a forward-thinking, multi-agency ICT service that’s committed to innovation, collaboration, and public service excellence.

DESIRABLE QUALIFICATIONS:

• ITIL Foundation certification or equivalent experience in a regulated ICT environment.
• Degree in Computer Science or a related discipline

KEY RESPONSIBILITIES:

• Deliver high-quality desk-side and onsite support to end users across the organisation.
• Build, configure, and maintain ICT hardware to meet operational needs.
• Respond to service desk calls and self-service portal requests with professionalism and efficiency.
• Support the delivery of ICT services in line with performance targets and service catalogue commitments.
• Contribute to project work and commissioned tasks, including occasional fieldwork and out-of-hours support.
• Collaborate with colleagues across ICT to ensure a seamless, “one service” experience for users.
• Promote knowledge sharing and continuous improvement within the team

TO BE SUCCESSFUL IN THE ROLE YOU WILL:

• A higher education qualification in ICT or equivalent hands-on experience in a busy, multi-disciplined ICT environment.
• Strong understanding of incident management and service desk operations.
• A problem-solving mindset with excellent analytical and technical skills.
• Confident communication skills and the ability to build strong working relationships across all levels.
• Experience working in or with public sector organisations, ideally within emergency services.
• A clean and full UK driving licence and flexibility to travel when required.