Job description
Agency Department of Corporate and Digital Development Work unit ICT Services – Service Management
Job title ICT Support Officer Designation Administrative Officer 4
Job type Full time Duration Ongoing
Salary $75,091 - $85,611 Location Darwin
Position number 40475 RTF 330366 Closing 16/09/2025
Contact officer Andrew Arias on 08 8983 7963 or andrew.arias@education.nt.gov.au
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=330366

1. Operational delivery of ICT services in accordance with the NTG associated outsourced contracts.
2. High level support of ICT services on behalf of corporate and NT schools in accordance with ICT guidelines.
3. Ensure services are delivered in accordance with Service Level Agreements and resolve non-performance issues with service
   providers, escalation of ICT incidents and tasks
4. Support ICT Security ensuring compliance with NTG policy and standards.
5. Provide general ICT support, direction, and assistance to clients with key systems including Skype for Business, Microsoft
   Teams, and Conference / Meeting room setups.
6. Manage ICT assets, deployment, allocations and disposals within the Computer Asset Tracking system.
7. Actively promote the effective use of Education and NTG initiatives to meet corporate and schools requirements.