• IT & Telecomms
• Help Desk / Support
• TAS Other
• Permanent / Full Time

8/9/2025

• Shape the future of education with purpose-driven innovation
• Work hands-on with cutting-edge tech across diverse platforms
• Fuel your growth with endless learning and upskilling opportunities

Are you passionate about technology and eager to make a real difference?
We’re offering an exceptional opportunity for a client-focused ICT Support Officer (On-site) to join a vibrant secondary college community.
This isn’t just a role—it’s a chance to combine your technical expertise with your ability to build strong relationships, solve challenges, and deliver outstanding support in a dynamic and rewarding environment.

WHAT YOU BRING

We’re looking for a motivated and service-oriented ICT professional who enjoys solving problems, supporting users, and working as part of a collaborative team.

• 2-3 years’ experience in Level 1/2 technical support, with a focus on documenting, monitoring, and resolving issues promptly.
• Experience providing ICT support across service desk operations, troubleshooting, and escalations.
• Working knowledge of Google Workspace for Education and Google Cloud services, with additional exposure to Microsoft Office 365 and Azure.
• Familiarity with systems administration, enterprise security practices, LAN/WAN networking, and device management.
• Practical experience resolving technical issues across desktop, mobile, and cloud platforms.
• Strong communication and interpersonal skills, with the ability to support both staff and students effectively.
• Experience with Synergetic and Schoolbox is desirable but not essential.
• Previous experience working with a managed services provider (MSP) is advantageous but not essential.
• A current, valid Australian driver’s license and access to your own car.

PREFERRED SKILLS

• Strong critical thinking abilities to diagnose and resolve issues with precision.
• Prior experience in a client-oriented role, showcasing a proactive and solution-driven approach to customer support.

In this role, you’ll provide technical support and troubleshooting while building lasting relationships with clients and team members. Your day-to-day responsibilities will include:

• Providing frontline ICT support to staff and students, including troubleshooting, service desk ticketing, and escalation where required.
• Assisting with the maintenance and administration of the school’s ICT systems, including end-user devices, classroom technology, and network services.
• Supporting the deployment, configuration, and day-to-day use of Google Workspace for Education (Docs, Sheets, Slides, Classroom) alongside Microsoft Office 365 tools.
• Providing technical support for mail systems (Gmail/Exchange), SharePoint, Teams, web platforms, VOIP, and backups.
• Assisting with the monitoring and resolution of system alerts, ensuring minimal disruption to teaching and learning.
• Participate in IT projects, including rollouts, upgrades, and cloud-based implementations, under the guidance of the senior staff.
• Contribute to cyber security awareness by following RTG’s best practice standards and policies.
• Document support activities and contribute to knowledge sharing within the team.