We're looking for a proactive, solutions-focused ICT Support Officer to join our team and keep our College's technology running smoothly — supporting staff and students across devices, networks, classroom technology and digital learning platforms. This is a genuinely hands-on role at the heart of a 1:1 student device environment and tech-enabled classrooms, where your work directly shapes the teaching and learning experience every day. Apply Now!!! DONT MISS OUT!!!

What you'll do:

• Provide Level 1 and Level 2 technical support to staff and students across hardware, software, devices and classroom AV systems
• Configure, deploy and maintain our 1:1 student device fleet using MDM tools including Microsoft Intune and Autopilot
• Support and troubleshoot wired and wireless network infrastructure
• Administer user accounts and access across Active Directory, Azure and Microsoft 365
• Support teachers and students using digital learning tools like SMART Boards, Lumio and Microsoft Teams
• Maintain accurate records of ICT hardware, software and licences
• Support cloud and on-premise infrastructure, including Azure, Intune and Autopilot
• Support identity services including Entra ID, SSO integrations and MFA protocols
• Assist with cybersecurity and compliance initiatives, including Essential Eight practices and the Linewize Student Safety Platform
• Support effective use of Power BI, Power Automate and Power Apps
• Provide escalation support for more complex issues involving networks, servers and enterprise applications such as Sentral
• Maintain clear, accurate ICT documentation and processes
• Explain technical concepts clearly and patiently to non-technical users
• Collaborate with the ICT team to continuously improve systems and the digital learning environment
• Stay current with emerging technologies relevant to the College's ICT environment

What you'll bring:

• Relevant qualifications in Information Technology, Computer Science or a related discipline
• Demonstrated experience in an ICT or technical support role
• Strong knowledge of Microsoft 365, Windows, Azure, Intune and device management
• Proven ability to troubleshoot hardware, software, network and classroom technology issues
• Knowledge of wired/wireless networking, user administration and ICT security practices
• Excellent communication and interpersonal skills, with the ability to support non-technical users clearly and patiently
• Strong organisational skills and the ability to manage multiple requests and priorities
• A collaborative, team-oriented approach

Highly regarded (desirable):

• Experience with school-based ICT systems such as Sentral, Papercut, Vivi or similar
• Experience working in an educational environment
• Knowledge of cybersecurity frameworks, including Essential Eight
• A commitment to the values and ethos of Islamic education

Essential requirements:

• Current NSW Working with Children Check
• Full Australian working rights
• If you're a technically skilled, people-focused professional who takes pride in keeping systems running and supporting the people who rely on them, we'd love to hear from you. APPLY NOW!!! DONT MISS OUT!!!