ABOUT US

Vytec (Vitic Pty Ltd) is a communications company with its head office located in Sydney CBD. We specialise in designing, delivering, and supporting cloud-centric communications solutions for businesses. Our technology infrastructure, development expertise, and agility allow us to tailor superior solutions for our customers. We offer a wide range of solutions and services including Cloud Calling, Contact Center Solutions, Custom Voice Applications, SIP Telephony Services, Video Conferencing, IT Consulting and Managed Services.

SKILLS & ATTRIBUTES

• Relevant Diploma in Information Technology or work experience in lieu of relevant qualifications.
• Minimum 2 years of relevant experience in ICT support roles, preferably within an MSP or similar IT services business.
• Hands-on experience supporting Microsoft 365, Windows environments, and VoIP/PBX technologies.
• Practical knowledge of VC solutions and hardware such as Microsoft Teams Rooms, Poly, Logitech, Cisco, etc.
• Experience using ITSM/ticketing systems and remote monitoring tools (RMM)
• Sound troubleshooting and problem-solving abilities in networking (basic routing, VPNs).
• Strong communication and customer service skills, with a proactive mindset.
  Job Type: Full-time
  Pay: $75,000.00 – $80,000.00 per year

Benefits:

• Free drinks
• Professional development assistance
• Salary packaging
• Work from home

Work Authorisation:

• Australia (Preferred)

Work Location: Hybrid remote in Sydney NSW 200

ROLE DESCRIPTION

We are seeking a skilled and motivated technology expert to join our team. In this role, you will provide hands-on technical support across a range of customer environments, with a strong focus on communication platforms and end-user support. You will also assist in managing cloud-based calling systems, video conferencing setups, and PBX infrastructure. Base salary: $75,000 - $80,000 per year (depending on experience).

KEY RESPONSIBILITIES

• Deliver technical support to end users for hardware, operating systems, and application issues (onsite and remotely).
• Provide support and administration for Microsoft 365, Teams Calling, and PBX/VoIP platforms.
• Troubleshoot and escalate issues related to network connectivity, VPN access, and video conferencing systems.
• Assist with the configuration, maintenance, and monitoring of VC room equipment (including Microsoft Teams Rooms and third-party devices).
• Maintain high standards of customer service, ensuring timely resolution of technical issues within SLA targets.
• Document procedures, incidents, and resolutions within the ticketing system.
• Liaise with vendors and escalate complex issues as required.