ICT SUPPORT SPECIALIST

Closing date: 25/07/2025 11:45 PM AUS Eastern Standard Time
Location: Brimbank Community & Civic Centre
Department: Chief Information Office
Compensation: Band 6A 36 Hour Week AUD $93,235.45 - $101,108.52
Employment type: Permanent Full Time
Work Arrangement: On-site

$93,235 - $101,108 PER ANNUM (SUPERANNUATION EXCLUDED)

Exciting opportunity to join one of Melbourne’s largest municipalities.
Located in the centre of Melbourne’s growing west, Brimbank City Council is a local government that is welcoming, diverse and proud - just like the community we serve.
Being community first underpins everything we do. We work and advocate for our community, being innovative, future-focused and responsive and apply these same principles to the way we work with each other every day.
Every person working for Brimbank City Council shares our aspiration to make our City the best it can be!
We are currently seeking a Full Time Permanent staff member to join our team based at our offices in Sunshine.

Reporting to the Service Desk Team Leader, we are seeking an ICT Support Specialist who can bring their skills and experience for:

• A minimum of 5 years of ICT support experience with proven technical expertise.
• Excellent communication, problem-solving, and customer service skills. Support the delivery of stable, reliable, and high-visibility IT services within agreed timeframes and budgets.
• Act as a key escalation point for complex incidents within the Standard Operating Environment (SOE). Manage hardware and software provisioning requests in line with corporate standards.
• Strong technical skills in desktop and mobility support, audiovisual systems, and Microsoft 365 collaboration tools, particularly Microsoft Teams.
• Hands on experience with Microsoft Intune, Microsoft Config Manager & Faronics Deep Freeze software for endpoint management

Reporting to the Service Desk Team Leader, we are seeking an ICT Support Specialist who can bring their skills and experience for:

• A minimum of 5 years of ICT support experience with proven technical expertise.
• Excellent communication, problem-solving, and customer service skills. Support the delivery of stable, reliable, and high-visibility IT services within agreed timeframes and budgets.
• Act as a key escalation point for complex incidents within the Standard Operating Environment (SOE). Manage hardware and software provisioning requests in line with corporate standards.
• Strong technical skills in desktop and mobility support, audiovisual systems, and Microsoft 365 collaboration tools, particularly Microsoft Teams.
• Hands on experience with Microsoft Intune, Microsoft Config Manager & Faronics Deep Freeze software for endpoint management.