JOB DESCRIPTION:

We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.

REQUIREMENTS:

• Certificate IV or higher in Information Technology or related field.
• 1+ year of experience in an ICT support or helpdesk environment preferred.
• Strong troubleshooting skills and ability to work through problems methodically.
• Knowledge of Windows OS, Microsoft 365, and basic networking concepts.
• Familiarity with remote desktop tools and ticketing systems.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and manage time effectively.

• Provide first-level support for hardware, software, network, and system issues via phone, email, and in person.
• Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
• Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
• Install, configure, and update operating systems, applications, and security software.
• Monitor and maintain network connectivity, ensuring consistent access to internet, servers, and internal applications.
• Support the rollout of new equipment and systems across the organisation.
• Document support requests, issues, and resolutions using a ticketing system.
• Maintain asset registers for IT hardware and software.
• Provide basic training and guidance to staff on the use of ICT systems.
• Escalate complex issues to senior IT staff or external providers when necessary.