Salary:
$81,652.47 + Super + Salary Packaging
Location:
Bentleigh East
Documentation:
Employment Type:
FP - Full-Time Permanent
Department:
Cyber Security
ICT Support Technician
Full-Time | Bentleigh East & Other BHN Locations
Are you an ICT professional with a passion for delivering high-quality technical support? Join Better Health Network (BHN) and be part of a dynamic team dedicated to enabling seamless IT solutions across multiple sites. If you enjoy problem-solving, system maintenance, and supporting end-users in a fast-paced environment, we’d love to hear from you!
As an ICT Support Technician, you will be responsible for providing first-level technical support and maintaining ICT systems that are critical to BHN’s operations. You will assist in managing the organisation’s Service Desk, supporting business applications, and ensuring the efficient operation of IT infrastructure across multiple sites.

WHY JOIN BHN?

At Better Health Network, you’ll be part of a forward-thinking organisation with over 800 employees across 22 locations. BHN is committed to delivering high-quality, person-centered services that promote health and wellbeing for all.
We value Accountability, Collaboration, Respect, and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQI+ communities.
Please note that prior to any commencement of employment, pre-employment checks must be complete. These will include reference checking, a national criminal history and right to work check, and a working with children check.
Ready to Make a Difference? Apply now and help shape brighter futures for children and families in our community!
We’re actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.
For further information, please contact:
David Bellchambers – Director Strategic ICT and Asset Management
Email: dbellchambers@bhn.org.au

KEY RESPONSIBILITIES

• Provide Service Desk and first-level technical support to staff across BHN.
• Maintain and administer client information management systems, including testing and training.
• Assist in the deployment, upgrade, and maintenance of ICT hardware, software, and systems.
• Monitor, audit, and support ICT network performance in line with BHN policies and procedures.
• Develop and maintain support documentation and reports on ICT systems.

To be successful in this role, you will have:

• Microsoft certifications in: Windows Server 2016 Domain Services, Windows 10/11 Enterprise.
• Previous experience in an ICT Help Desk or First-Level Support role.
• Experience with hardware and software management in a Managed Operating Environment.
• Knowledge of cloud-based services and health sector applications such as TrakCare, MS Dynamics NAV, Medical Director, and Pracsoft.
• Strong understanding of Microsoft Office 365 Online Services, Power Automate, and Windows Server environments.
• Excellent problem-solving and communication skills, with the ability to explain technical issues clearly