ICT Support Technician

at  Nicholsons Sealing Technologies Ltd

A global specialist in the design and manufacture of high-temperature metal seals for aerospace, automotive and power generation sectors are seeking an ICT Support Technician to join their team.
As ICT Support Technician, you will be responsible for delivering all aspects of ICT support and service from onboarding, through maintaining and training to the offboarding of users and assets. Reporting to the ICT Manager, the ICT Support Technician will also be required to maintain our network systems and assets and support our cyber-security compliance systems.

Education:

• Diploma of Higher Education (preferred

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred

ROLE:

· Responding to support requests, logging issues, reviewing requirements against internal policies and processes, prioritising responses, delivering technical support and hands-on issue resolution to standard operating procedures
· Maintaining and supporting company systems, such as Windows clients, servers and networks
· Maintaining cyber security protection and resilience regimes (firewalls, backups, antivirus)
· Maintaining and supporting network devices such as PCs, phones, mobiles, printers, switches
· Maintaining information security and cyber security records to support audit and compliance

TO BE A SUCCESSFUL IN THIS ROLE YOU WILL HAVE PROVEN SKILLS AND EXPERIENCE IN THE FOLLOWING:

· Be a confident, pro-active, autonomous team-worker with strong organisational skills
· Delivered excellent, responsive customer-focused service and support
· Supported the full life cycle for both users and assets (onboarding to offboarding)
· Managing and maintaining Windows Domain, PCs, Microsoft Exchange, Microsoft Office
· Securing Windows clients, servers, and networks

TO BE CONSIDERED FOR THE ROLE YOU SHOULD IDEALLY:

· have worked in fast-moving small business environments
· have experience of ISO27001 or other information security frameworks
· have experience of Cyber Essentials or other cyber security frameworks
· have supported disaster recovery activities
· have relevant professional qualifications, certifications, or equivalent
The position benefits from a private pension scheme, non-contractual Business Performance Related Bonus, 23 days annual leave (rising with service) plus Bank Holidays, a working week over 5 days with an early Friday finish, offering excellent work/life balance.
To apply for this ICT Support Technician role, please click ‘apply for this post’ and complete the full application process.
We welcome all applications however, you must be eligible to work in the UK, and pass a Baseline Personal Security Standard (BPSS), and a Disclosure and Barring Service (DBS) check.
Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free flu jabs
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Education:

• Diploma of Higher Education (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In perso