ABOUT US:

OzeIT is an Australian-owned IT service provider delivering high-quality infrastructure and technology support across Queensland and New South Wales. We specialise in helping businesses optimise their IT operations through responsive service, proactive monitoring and reliable support systems.
We are seeking a highly motivated and technically proficient ICT Support Technician to join our growing support team.

QUALIFICATIONS, EXPERIENCE & SKILLS:

• Diploma in Information Technology or related field (or equivalent 3+ years’ experience in a technical support role)
• Proficiency with Windows and Microsoft 365 environments
• Familiarity with basic networking and remote support tools
• Excellent interpersonal and communication skills
• Strong problem-solving ability and attention to detail
• Ability to manage time effectively and work independently in a fast-paced environment

ROLE SUMMARY:

This role is responsible for providing first and second-level technical support to users, coordinating IT service requests, and assisting in the ongoing improvement of helpdesk operations and IT system reliability.

RESPONSIBILITIES:

• Respond to internal IT service requests and support tickets via phone, email and helpdesk platforms
• Determining software and hardware requirements to provide solutions to problems
• Responding to inquiries about software and hardware problems
• Adapting existing programs to meet users’ requirements
• Installing and downloading appropriate software
• Ensuring efficient use of applications and equipment
• Implementing computer networks
• Maintaining web sites and manage domains
• Repairing and replacing peripheral equipment such as terminals, printers and modems