Townsville Christian College is a growing independent Christian school providing education from Prep to Year 12. The College operates in a dynamic school environment where reliable ICT systems, classroom technology, cloud platforms, network infrastructure, audiovisual systems and event support are essential to daily teaching, learning, administration and community life.

We are seeking an ICT Support Technician to join our ICT team and provide practical, responsive and technically capable support across the College's ICT environment.

Position:

The ICT Support Technician will provide first and second-level technical support to staff, students and school operations. The role is primarily an ICT support position, with additional responsibility for supporting technology used in classrooms, assemblies, events, production environments and facility-related systems.

This position requires a technician who is confident working across endpoint support, helpdesk ticketing, user account management, networked systems, cloud education platforms, basic scripting and the technical support of school audiovisual and event infrastructure.

Key Responsibilities

The successful applicant will be responsible for:

• Providing first and second-level ICT support to staff, students and school departments in a professional and customer-focused manner.
• Logging, triaging, updating and resolving support requests through the College's helpdesk / ticketing system.
• Supporting Windows endpoints, staff devices, student devices, printers, peripherals, classroom displays and general ICT equipment.
• Assisting with endpoint deployment, device configuration, software installation, imaging, updates and asset tracking.
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