ICT Technician at Aga Khan University

Nairobi, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ICT Support, Technical Support, Audio-Visual Support, Troubleshooting, Network Support, Hardware Maintenance, Software Installation, User Training, Asset Management, Preventive Maintenance, ISO Compliance, Microsoft Windows, MAC OS, Printer Repair, Device Configuration, Customer Service

Industry

Hospitals and Health Care

Description

ICT Support Technician – ICT Infrastructure’ Division Entity Aga Khan University Hospital, Nairobi Location Nairobi, Kenya Introduction Aga Khan University Hospital, Nairobi is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is the first hospital in East Africa to be accredited by the Joint Commission International from the USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years. Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to an Assistant Manager ICT Infrastructure. Job Purpose Ensure that the End user Issues are timely attended to, efficiently resolved, escalated and closed with a main objective of, Reduced downtime, efficient and smooth use of ICT resources to enhance quality and timely patients and staff experience. Ensuring all ICT equipment is working properly. Reducing or eliminating ICT security breaches. Key responsibilities Ensure that the end user’s requests and incidents assigned are efficiently resolved, (or escalated) and closed within defined SLA, by providing requisite ICT support to on campus and off campus staffs, faculty, students, patients and AKU Guests Provide Tier 2 support for IT systems in use by AKU users and ensure that services provided to customers / users is the highest possible within the resources available. Provide general and complex technical audio-visual support to Staff and Faculty. Provide timely communication on tickets status and resolution, maintaining ticket updates for all reported incidents Training and orienting staff on the use of hardware devices and software tools. Troubleshoot system and network problems diagnosing and solving both hardware and software faults. Configure, deploy, troubleshot, repair, and maintain end-user equipment and accessories, set up, and supported audio /visual equipment for presentations and other meetings Setting up, configuring, testing and issuing IT equipment for the new units such as new outreach clinics or departments, Facilitate movement if end user equipment during relocation. Install, configure and update various software used by the organization. Maintenance of the ICT asset register by ensuring all staff sign asset inventory form and replacement sheets when being assigned to . Documentation of all issues reported at the ICT Helpdesk and the resolution. Perform the general preventive maintenance on all computers, printers, laptops, Scanners UPS and IT peripherals. Assist in Identifying obsolete devices such as Desktops, Laptops ETC to enable Perform replacement and repair of any faulty PCs, printer or laptop or IT peripheral. Testing and evaluating new technology. Training and orienting staff on use of the new technologies and its applications. Perform software and hardware upgrades. Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements. Ensuring that the AKU ICT equipment’s are neat, cables are properly arranged. Perform other duties as required by the supervisor or the manager Qualifications, Experience and Skills required: Diploma in Information Technology/Information Communication & Technology Added Advantages: Bachelor’s degree in information communication & technology MCSE/A, CISCO (CCNA), N+, A+ Relevant Experience Minimum of 1-year experience in ICT Support in a busy institution or 2 years’ experience in IT related field. Strong IT hardware troubleshooting Skills Strong in knowledge in Microsoft windows operating system and applications support skills Strong knowledge in MAC OS and applications support skills Basic networking support and troubleshooting Skills Working knowledge in installing, maintaining, and repairing printers and related equipment Audio visual support skill and operations skills

Responsibilities

The ICT Technician will ensure timely resolution of end-user issues and provide Tier 2 support for IT systems. Responsibilities include troubleshooting hardware and software problems, maintaining ICT equipment, and training staff on technology use.