JOB OVERVIEW

An exciting opportunity has arisen within the Digital team at South Central Ambulance Service NHS Foundation Trust for an experienced ICT Infrastructure Technician to support the implementation of a new Computer-Aided Dispatch (CAD) system. We are seeking a technically skilled, motivated and adaptable individual with strong infrastructure experience and excellent problem-solving, communication and organisational skills.
This role will focus on supporting the deployment of critical infrastructure across multiple sites, working closely with a selected supplier and internal teams. The post holder will play a key role in the Trust’s digital transformation journey, contributing to the successful delivery of the Fit for the Future Programme, which aims to modernise and future-proof our digital capabilities while ensuring the CAD system is resilient, secure, and aligned with operational and clinical priorities.

CORPORATE INDUCTION

It’s important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).
All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
Detailed job description and main responsibilities

QUALIFICATIONS AND TRAINING

Essential criteria

• Understanding of RAID configurations and backup environments.
• Understanding of a range of work procedures and practices, which require expertise within Digital/ICT, underpinned by theoretical knowledge or relevant practical experience.
• Knowledge of a range of Digital/ICT areas acquired through qualification to degree or equivalent level, or through equivalent relevant experience.
• Knowledge of networks and hosting environments learned through formal training or informal experience.

Desirable criteria

• ITIL Foundation (highly desirable)
• Professional IT certifications (e.g. Microsoft certifications)
• Vendor certifications (e.g., CompTIA Network+)

KNOWLEDGE AND EXPERIENCE

Essential criteria

• Substantial experience in an ICT Infrastructure support or service delivery role, preferably within a large organisation or healthcare environment that requires high availability and resilient platforms.
• Proven experience in building and configuring physical and virtual servers.
• In-depth knowledge of Windows Server operating systems, VMware ESXi Administration and management in a large corporate environment.

Desirable criteria

• Experience in NHS or emergency services environments.
• Experience supporting CAD or mission-critical systems.

SKILLS AND APTITUDES

Essential criteria

• Demonstratable troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently.
• Excellent customer service and communication skills, with the ability to explain technical information clearly to non-technical users.
• Understanding of networking, hardware and software support.
• Good organisational and time-management skills, with the ability to prioritise tasks and meet deadlines.
• Familiarity with IT service management (ITSM) tools and practices, including the use of service desk systems.
• A proactive and positive approach to problem-solving and service delivery.
• Excellent interpersonal skills and the ability to work well within a team.
• Attention to detail and a commitment to delivering high-quality support.
• A customer-focused attitude, with a passion for helping users and improving service delivery.
• Understanding of virtualisation and backup systems.
• Willingness to learn and continuously develop technical skills and knowledge.

PHYSICAL REQUIREMENTS

Essential criteria

• Regular use of VDU equipment.
• Standard NHS working hours, with occasional out-of-hours work required for system upgrades or emergency support.
• Frequent sitting or standing in restricted positions will be required when working within the data centre and IT switch rooms.
• There is an ongoing requirement to exert moderate physical, lifting and moving of IT equipment on a daily basis.
• Occasional travel to Trust sites may be necessary to install or maintain systems, attend meetings/training.

SPECIAL REQUIREMENTS

Essential criteria

• Participation in out-of-hours support as required, in alignment with implementation schedules, system builds, and testing activities.
• Commitment to completing all mandatory training relevant to the role, including Information Governance, Cyber Security Awareness, Health & Safety, and Equality & Diversity.
• Understanding of and adherence to confidentiality policies, including the handling of sensitive patient and organisational data in line with NHS Information Governance standards.
• Awareness of the importance of data protection legislation (e.g. UK GDPR) and the ability to apply this knowledge in day-to-day ICT operations.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).
Please be assured that any requests for reasonable adjustments will not negatively affect your application.
As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits
Job Type: Full-time
Pay: £47,810.00-£54,710.00 per year

Application question(s):

• Do you have a Degree in Computer Science, Information Technology, or a related field or equivalent level of knowledge acquired through significant professional experience
• Do you have knowledge and in-depth understanding of a broad range of ICT infrastructure technologies, work procedures and practices, which require expertise within Digital/ ICT, underpinned by theoretical knowledge or relevant practical experience
• Formal training and knowledge or equivalent experience of networks, hosting

environments and virtualised platforms
Work Location: In perso

MAIN DUTIES OF THE JOB

The ICT Infrastructure Technician will be responsible for installing, configuring and maintaining infrastructure components, including servers, switches, and virtual environments, across two data centres and three operational contact centres.
They will ensure the performance, security, scalability and resilience of the CAD infrastructure, while also supporting disaster recovery planning, data protection measures and system testing.
The post holder will act as a 3rd line technical expert throughout the project, providing hands-on support for incident resolution, infrastructure monitoring and ensuring compliance with NHS Digital standards.
They will maintain accurate technical documentation, support asset management processes and work closely with the CAD Infrastructure & Integration Architect and wider IT teams to implement solutions with minimal disruption to business-as-usual services.
Please see the Job Description and Person Specification attached for full details of the role. http://www.healthjobsuk.com/vacancy/7467526

PLEASE SEE THE JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED FOR FULL DETAILS OF THE ROLE.

This role is part of a high-priority programme with tight delivery timelines and complex interdependencies. The successful candidate will have substantial hands-on experience delivering infrastructure upgrades in large, multi-system environments with diverse stakeholders.
As ICT Infrastructure Technician, you will provide expert support for the installation and configuration of servers, storage, network, and virtual infrastructure in line with CAD specifications. You will support testing and validation activities including SAT, UAT, and disaster recovery procedures, while managing incidents, monitoring system performance and maintaining accurate records.
Additional responsibilities include asset management, ensuring compliance with NHS standards, contributing to technical documentation, and collaborating with internal and external teams to ensure successful implementation. Technologies involved include VMware, Hyper-V, RAID, and failover/fallback systems.