ICT Technician/Support Engineer

Location – Positions available in Alice Springs and Darwin, Northern Territory

About Red Centre Technology Partners Pty Ltd

Red Centre Technology Partners Pty Ltd is a Northern Territory-based technology solutions provider delivering office equipment, telecommunications, managed IT and technical support services throughout Central Australia and remote communities.

Job brief

ICT Technician/Support Engineer is responsible for the build out, maintenance, and troubleshoot our rapidly expanding client base. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. The System/Desktop Engineer will work closely with IT Technicians and Managers.

Experience required:

• A minimum of 2 years' experience a System or Desktop Engineer role with Small to medium sized businesses.
• A minimum of 2 years' experience in a desktop support role including Office 365, Backups and VoIP systems.
• Experience in implementing, managing and troubleshooting all aspects of Windows Servers
• Previously worked in a fast-paced environment managing incident priorities and ensuring Customer SLA's are met.
• Previous experience working for an IT MSP would be highly advantages.

Responsibilities

• Provide 2nd and 3rd level technical support to users, resolving hardware, software and system-related issues.
• Desktop support for Windows-based operating systems, including installation, configuration and troubleshooting.
• Hardware fault finding, diagnosis and repair of desktop computers, laptops and associated peripherals.
• Provide Office 365 support and implementation, including user account configuration, application support and troubleshooting.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Install, configure and support VoIP phone systems and related communication technologies.
• Liaise with vendors and other IT personnel to investigate and resolve technical issues.
• Manage and monitor installed systems and infrastructure to ensure reliable operation.
• Proactively ensure high levels of system and infrastructure availability.
• Monitor and test application performance, identify bottlenecks and implement solutions in conjunction with developers where required.
• Maintain security, backup and redundancy strategies to support business continuity.
• Participate in the design and implementation of information systems and operational support systems.
• Write and maintain scripts and automation tools to improve system efficiency and reduce manual intervention.

Qualifications/Skills/ Requirements:

• Relevant ICT qualification (Diploma level or higher) and/or at least three years of relevant ICT support experience.
• Solid Cloud experience, preferably in AWS and Azure.
• Experience with virtualization and containerization (e.g., VMware, Virtual Box).
• Experience with monitoring systems.
• Experience with automation software preferred ConnectWise Automate.
• Solid networking knowledge (OSI network layers, TCP/IP).

How to Apply

• Please submit your resume and cover letter to **@rctp.com.au