ICT Technician/Support Engineer

Location – Positions available in Alice Springs and Darwin, Northern Territory

About Red Centre Technology Partners Pty Ltd

Red Centre Technology Partners Pty Ltd is a Northern Territory-based technology solutions provider delivering office equipment, telecommunications, managed IT and technical support services throughout Central Australia and remote communities.

Job brief

ICT Technician/Support Engineer is responsible for the build out, maintenance, and troubleshoot our rapidly expanding client base. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. The System/Desktop Engineer will work closely with IT Technicians and Managers.

Experience required:

• A minimum of 2 years' experience a System or Desktop Engineer role with Small to medium sized businesses.
• A minimum of 2 years' experience in a desktop support role including Office 365, Backups and VoIP systems.
• Experience in implementing, managing and troubleshooting all aspects of Windows Servers
• Previously worked in a fast-paced environment managing incident priorities and ensuring Customer SLA's are met.
• Previous experience working for an IT MSP would be highly advantages.

Responsibilities

• Provide 2nd and 3rd level technical support to users, resolving hardware, software and system-related issues.
• Desktop support for Windows-based operating systems, including installation, configuration and troubleshooting.
• Hardware fault finding, diagnosis and repair of desktop computers, laptops and associated peripherals.
• Provide Office 365 support and implementation, including user account configuration, application support and troubleshooting.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Install, configure and support VoIP phone systems and related communication technologies.
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