ID & Access Management (Info. Tech. 2) at Ohio Department of Administrative Services

, , -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

30.55

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Identity Management, Access Management, Ticketing Systems, Fraud Detection, Documentation, Customer Support, Problem Solving, Prioritization, Collaboration, Reporting, Technical Support, Service Level Agreements, Issue Tracking, User Experience, Information Technology, Team Leadership

Industry

Government Administration

Description

Office of Information Services The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage. What You’ll Do As an Identity and Access Management Information Technologist 2, you will support all internal and external users, including JFS users and County users. This position will act as a lead among a team of Information Technologists 1 by helping identify high priority or specialized service tickets. In this role you will interact with a wide variety of customers, departments, and teams. Typical duties include but are not limited to: Assist users experience ID and Access problems and difficulties Identify issues and enter tickets to appropriate departments for resolution Identify potential fraud situations Track status of active issues Organize and prioritize tickets and ensure service level agreements are met Compile results, summarize information, and report to management Ensure best practices are followed, maintain proper documentation Schedule: Full-time Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m. Travel: Occasional travel within the state of Ohio. PN(s): 20040995, 20039949 The ideal candidate, at minimum, must have the following: OPTION 1: 18 months experience in any combination of the following: Computers and/or telecommunications, software and/or hardware, applications, support products, projects or databases for small scale systems OR programs/pieces of larger systems. AND 12 months of combined work experience as specified by the agency position description & job posting. Option 2: Completion of associate core program in Computer Science or Information Systems AND 12 months of combined work experience as specified by the agency position description & job posting. Or Equivalent of minimum class qualifications for employment noted above. Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Pay Information This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 32. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $30.55 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below. Pay Range 32 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Hourly $30.55 $31.88 $33.52 $35.15 $36.90 $38.70 $40.59 $42.62 $44.74 Annual $63,544 $66,310 $69,722 $73,112 $76,752 $80,496 $84,427 $88,650 $93,059 Months of Employment At Hire 6 months 18 months 30 months 42 months 54 Months 66 Months 78 Months 90 Months

Responsibilities

Support internal and external users with identity and access issues. Act as a lead among a team to prioritize and resolve service tickets.