PROFILE:

• Minimum Bachelor in IT Engineering or similar
• Fluent English and French, any other language wqould be considered an advantage
• Min 3 years experience in a similar role
• Team player
• ITIL V3 foundation or V4
• Strong Active Directory Knowledge
• Scripting Powershell
• Power Automate & Orchestrator Knowledge
• Knowledge of Field Services activities
• Office 365 knowledge
• Azure Knowledge
• Project Management
• Curious with Cloud solutions (ChatBot, Robotic Process Automation, Artifcial Intelligence,…) and their possible benefits for the domain of activity
• Hands-on activities for initiating and promoting new technologies

Knowledge of project management via Jira appreciated:

• Use Jira to plan, track, and manage IT projects.
• Create and manage Jira tickets to track tasks and issues.
• Collaborate with teams using Jira to ensure effective project management

Knowledge of ServiceNow appreciated:

• Use ServiceNow for incident, service request, and change management.
• Create and manage tickets in ServiceNow to track incidents and requests.
• Collaborate with teams using ServiceNow to ensure effective IT service management

Assist in managing and maintaining Windows Client environments:

• Support the configuration, deployment, and maintenance of Windows operating systems.
• Help perform regular updates and security patches to ensure system stability and security.
• Monitor system performance and assist in resolving technical issues related to Windows environments.

Develop and automate PowerShell scripts to improve operational efficiency:

• Create basic PowerShell scripts to automate repetitive tasks and enhance the efficiency of IT processes.
• Maintain and update existing scripts under the guidance of senior team members.
• Collaborate with teams to identify automation opportunities and implement appropriate solutions.

Support the administration and optimization of Active Directory and Group Policy Objects (GPO):

• Assist in managing user accounts, groups, and organizational units in Active Directory.
• Help design, deploy, and manage Group Policy Objects (GPO) to control user and computer configurations.
• Ensure the security and compliance of Active Directory environments by applying best practices.

Assist in managing and configuring devices via Intune:

• Support the deployment and management of mobile devices and computers using Microsoft Intune.
• Help configure security and compliance policies for managed devices.
• Monitor and resolve issues related to Mobile Device Management (MDM) and Mobile Application Management (MAM).

Utilize Power Automate to automate workflows and business processes:

• Design and implement basic automated workflows to improve business process efficiency.
• Integrate Power Automate with other services and applications to create automated solutions.
• Train end-users on Power Automate usage and provide technical support.

Collaborate with technical and operational teams to ensure seamless integration of IT solutions in industrial environments:

• Work closely with production and maintenance teams to understand their IT needs.
• Propose and implement IT solutions tailored to industrial environments.
• Ensure effective communication between different teams to guarantee the success of IT projects.

Diagnose and resolve technical issues:

• Identify and analyze technical problems affecting systems and networks.
• Propose effective and sustainable solutions to resolve identified issues.
• Document problems and solutions to improve incident resolution processes.

Participate in the planning and implementation of IT projects:

• Contribute to defining the objectives and requirements of IT projects.
• Participate in the planning, execution, and monitoring of projects to ensure their success.
• Collaborate with stakeholders to ensure projects meet business needs and adhere to timelines and budgets.

Knowledge of project management via Jira appreciated:

• Use Jira to plan, track, and manage IT projects.
• Create and manage Jira tickets to track tasks and issues.
• Collaborate with teams using Jira to ensure effective project management.

Knowledge of ServiceNow appreciated:

• Use ServiceNow for incident, service request, and change management.
• Create and manage tickets in ServiceNow to track incidents and requests.
• Collaborate with teams using ServiceNow to ensure effective IT service management.