WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Lead and manage the Identity and Access Management (IAM) team to ensure secure and efficient operations. Oversee IAM strategy, operations, technical implementations, and align IAM initiatives with enterprise goals.

RESPONSIBILITIES

• Responsible for developing and executing a 3-year IAM strategy.
• Provide IAM related project support through direct participation and collaboration with all Security and IT teams as appropriate.
• Work with all business units to regularly develop, review, and integrate business roles with access groups and permissions in applications.
• Provide regular operational and trending reports on tickets and recommendations.
• Ability to leverage existing ITSM system to manage requests efficiently with the team
• Perform root cause analysis and recommendations for process and IAM technology improvement, ensuring documentation of team processes and procedures
• Responsible for IAM-related escalations and resolutions (onboarding, offboarding, access requests).
• Working with manager and CISO to align IAM strategy to enterprise strategy.
• Strong working knowledge with IAM technologies (Saviynt, SailPoint, Okta, Auth0, Microsoft Azure AD, OIM).
• Experience with cloud IAM solutions (Azure, GCP, AWS)
• Enforce IAM policies and compliance with regulatory requirements.
• Adherence to IAM best practices, including segregation of duties, least privilege, functional ID management, privileged account management, and provisioning.
• Support Information Security Governance team in regular access reviews and audits.
• Strong written and verbal communication skills.
• Develop and present IAM and information security status to senior management.
• Responsible for adherence and management of IAM related OKRs and SLAs.
• Responsible for monitoring, managing, and forecasting resource load vs capacity.
• Train and mentor IAM team members. Provide regular coaching via ad-hoc engagements and established one-to-ones. Develop suitable succession plans.
• Collaborate with IT and security teams to ensure seamless integration of IAM solutions with user experience as a focus.
• Support IAM tool lifecycle (procurement, testing, implementation, licensing)