IELTS Invigilator (Newcastle) at idpeducati

Klagenfurt, Carinthia, Austria -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

33.77

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Decision-Making, Teamwork, Attention to Detail, Organizational Skills, Time Management, MS Office, Microsoft Teams, Technical Troubleshooting, Quality Assurance, Compliance, Data Management, Customer Support, Continuous Improvement

Industry

Education Administration Programs

Description

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.comRole purpose The IELTS Invigilator at Newcastle, NSW supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction. This is a casual role for our IELTS testing location at Newcastle. Shifts: Weekends only - 1 or 2 shifts a week / a fortnight Remuneration: The IELTS invigilator is paid $33.77 per hour.Key accountabilities Customer Service Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person. Build and maintain a good working relationship with internal and external stakeholders Provide advice relating to official IELTS preparation tools and IDP services Support clients with a diverse range of backgrounds and abilities Contribute to a supportive, innovative and customer-focused team culture Operations Management Management of test day activities including customer registration and supervision of the test Preparation of test day documents Updating digital databases and records Oversee and update the schedule of Speaking tests Ensuring the proper management of secure and confidential materials Problem-solving and troubleshooting technical systems including hardware and software platforms Contribute to a culture of continuous improvement and best practice Quality and Compliance Ensure all pre-test, test day and post-test activities meet IELTS standards Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality Responding to any incidents or potential security risks Completion of required training policy acknowledgments Carry out work in a professional manner in accordance with organisational values Contribute to a culture of quality, integrity and excellence Required experience Excellent verbal and written communications skills Outstanding customer service Strong problem-solving and decision-making Demonstrated ability to work independently and effectively within a team Customer and quality-focused with strong attention to detail Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies

Responsibilities

The IELTS Invigilator supports the Test Centre to ensure outstanding service and compliance with IELTS rules. This includes managing test day activities, customer registration, and maintaining secure materials.