A People Company
IFDS’ best assets is its people. We have a great pool of talent surrounded by experienced senior teams and we care about our staff. At IFDS, we continuously invest in our people by offering training, mobility opportunity, mentoring, and we support and nurture them in their career development. Our culture is underpinned by the principles of PACE+L (Professional, Accountable, Client-Focus, Excellence and Leadership) which promote and drive a strong professional behaviour in developing our people and servicing our clients.
A Trusted Financial Services Provider
IFDS Transfer Agency service solutions are used globally, with operation centres across Canada, Europe, and Asia-Pacific. As a subsidiary of State Street Corporation and SS&C Technology Inc, we are backed by multi-billion dollar global enterprises with more than 40 years of experience in financial and technology Industry. Our core technology and the associated Transfer Agency services are adapted to both global and local demand.
Employee Benefits
We offer hybrid working in our Dublin office, wellbeing programmes, a subsidised restaurant, impressive learning and development opportunities as well as a social calendar to balance work and life activities. We are committed to reviewing and continuously improving our employee compensation and benefits packages. Performance based bonuses, a generous pension scheme, annual leave and investment in your future education demonstrates the value we place in developing, recognising and rewarding our staff.
We are now advertising for an Associate 1 to work in our Trailer Fee department.

What you will be responsible for:

• Responsible for the adherence to trailer fee procedures, job aids and operational controls when carrying out tasks.
• Responsible for the quality inputting of trailer fee contract setups and terms.
• Expected to develop an understanding of the trailer fee omnibus model and perform accurate input of omnibus positions on behalf of our clients distributors.
• Responsible for the analysis of trailer fee calculation outputs and justification of variances.
• Responsible for the timely response to client & broker queries received into the team mailbox.
• Responsible for delivering quality client service via written email responses and periodic client calls.
• Expected to be able to execute backdated calculations, and manual calculations where necessary, to service our clients ad hoc & nonstandard needs.
• Responsible for escalation of operational issues or challenges to the team leader / manager.
• Responsible for the adherence to company values of Professional, Accountable, Client Focused, Excellence and Leadership in all tasks and interactions.
• Expected to develop critical analysis mindset and a risk excellence approach.
• Responsible of the preparation of the KPIs to bill the client.
• Responsible for issuing payments and actioning the necessary system checks.

Education/Preferred Qualifications:

• Bachelor’s degree or above
• Knowledge Transfer Agency or experience within Financial Sector (1+ years) desirable.
• Have strong attention to detail and appreciate the importance of completing work ‘right first time’.
• You understand the importance of customer service excellence and have a ‘can do’ attitude with strong written and verbal communication skills.
• Analytical mindset required with evidence of problem-solving experience.
• Enthusiastic individual with a desire to work in a fast-paced environment.
• Ability to multi-task and to work calmly under pressure.
• High proficiency in MS Office (Excel, Word, PowerPoint).
• You are keen to learn and develop and you enjoy being part of an energetic and growing team.

IFDS is a regulated entity and a member of the State Street Group. We are an equal opportunities employer, and we are committed to fostering an inclusive workplace. We value diversity in both background and in experience.
We follow the Fitness and Probity regime as outlined by the Central Bank of Ireland.
You may not meet all the requirements outlined in the above job description, but we would still like to hear from you.
IFDS-Europe-Candidate-Privacy-Notice.pdf (ifdsgroup.com

• Responsible for the adherence to trailer fee procedures, job aids and operational controls when carrying out tasks.
• Responsible for the quality inputting of trailer fee contract setups and terms.
• Expected to develop an understanding of the trailer fee omnibus model and perform accurate input of omnibus positions on behalf of our clients distributors.
• Responsible for the analysis of trailer fee calculation outputs and justification of variances.
• Responsible for the timely response to client & broker queries received into the team mailbox.
• Responsible for delivering quality client service via written email responses and periodic client calls.
• Expected to be able to execute backdated calculations, and manual calculations where necessary, to service our clients ad hoc & nonstandard needs.
• Responsible for escalation of operational issues or challenges to the team leader / manager.
• Responsible for the adherence to company values of Professional, Accountable, Client Focused, Excellence and Leadership in all tasks and interactions.
• Expected to develop critical analysis mindset and a risk excellence approach.
• Responsible of the preparation of the KPIs to bill the client.
• Responsible for issuing payments and actioning the necessary system checks