JOB DESCRIPTION SUMMARY

The IFM Operations Manager is a leader on the centralized resource/platform team responsible for governing, overseeing, and supporting Facility Management teams to meet exceptional client delivery. This position requires interaction with Account leadership, Client, operational and support staff and will be a fast-paced environment consistent with handling multiple demands and priorities. Candidate must be able to process and develop information to meet their needs, as well as coordinate various account level facility activities and projects. The candidate must be able to organize and prioritize multiple tasks and effectively manage difficult situations, and consistently making effective high-quality decisions.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Facilities Management, Business Administration, Corporate Real Estate, Project Management, or a related field.
• 7–10+ years of experience in facilities management, operations, or business support roles.
• Proven experience leading cross-functional teams in a client-facing, fast-paced, and high-volume environment.
• Strong knowledge of FM principles, including site maintenance, leasing, financials, tenant relations, and transitions.
• Experience with CMMS work order systems, document management tools, Microsoft Office (Excel, PowerPoint), and reporting platforms.
• Demonstrated ability to manage competing priorities, develop standardized solutions, and support field operations through structured programs.