We are seeking a highly experienced and motivated Senior Programmer Analyst to configure, administer, and optimize our newly upgraded IFS Assyst IT Service Management (ITSM) platform. The ideal candidate will provide expert-level guidance, training, and technical assistance to VAC’s IM/IT staff, ensuring the successful deployment and integration of Assyst features and workflows.
This role is remote and offers the opportunity to contribute to a high-impact public sector transformation initiative focused on service modernization and digital enablement.

REQUIRED EXPERIENCE

• Minimum 10+ years of experience with IFS Assyst installation, configuration, and integrations.
• Extensive experience in workflow design, Action Processor Rules, and Assyst database management using Oracle SQL.
• Proven ability to deliver technical training and support in a remote environment.
• Familiarity with enterprise ITSM platforms, web-based applications, and form-based interfaces.
• Experience with Assyst upgrades and ability to provide strategic guidance for future enhancements.

• Assist in the configuration of single sign-on for Assyst web and Assyst net.
• Redesign and configure Assyst net, Assyst web, Self-Service, and Service Catalogue components.
• Collaborate with VAC’s IT/IM teams to gather requirements and translate them into technical solutions.
• Provide coaching, mentoring, and knowledge transfer to VAC staff throughout the contract.
• Create and test online forms and workflows using Assyst tools and Oracle SQL.
• Troubleshoot and resolve technical issues related to Assyst and its integrations.
• Maintain clear documentation of configurations, processes, and technical guidance.
• Support VAC’s Assyst Administrators in form field creation and schema updates.