SKILLS (SOME PREFERRED BUT NOT REQUIRED, TRAINING WILL BE PROVIDED)

• Attention to detail (you will be assisting in the payment/collection for over 550 PTC’s)
• Previous experience in Excel is desirable but not required.
• Good communication skills via all methods.
• Ability to work under pressure
• Taking initiative and being innovative when possible
• Good attitude

ABOUT US

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

ROLE SUMMARY

Supporting the commission payments part of the IG Finance team in making sure personal travel consultants (PTC’s) are paid correctly and on time each month.

MAIN RESPONSIBILITIES

• Calculation of the PTC Commission Payments.
• Making commission payments using banking software.
• Collection of PTCs commission invoices /Credit Notes each month by email
• Collection by direct debit of any unpaid fees/debt for the PTC’S
• Reconciliation (matching off) of Vendor Ledgers in accounting software
• Responding to questions and queries from other departments and PTC’s themselves

ADDITIONAL RESPONSIBILITIES

• Daily team tasks - including ABTA payments, credit checks, deductions, processing incentive claims.

OTHER TASKS:

• Answer incoming emails & calls in a professional manor and providing a high standard of customer service.
• Resolving customer queries.
• Cover other tasks in the team for holiday & absence, as required.
• Be a role model for the Hays Travel SMILE values & culture.