IKEA Alexandra - Customer Relations Officer (1 year contract) at Ikano-Retail

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Problem Solving, Computer Literacy, Multi-tasking, Operational Support, Teamwork, Conflict Resolution, Safety Management

Industry

Retail

Description

Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment. Job Description About the job Reporting to the Shopping Experience Manager, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers. Your assignment Ensure IKEA Alexandra Store is a friendly, safe and secure environment for all IKEA visitors and customers. Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables. Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery. Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc Plan, co-ordinate and follow up on the IKEA Family activities and IKEA Family Kids Club activities. Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience. You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job. Qualifications Your profile You have strong communication and interpersonal skills with passion for children and people You are a committed and motivated team player, who is also able to work independently You are able to provide solutions for customers and assist on operational issues You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays Additional Information Please apply by 10 May 2026. Department: Customer Relations

Responsibilities

The Customer Relations Officer acts as a liaison to provide a positive shopping experience while ensuring the store environment remains safe and secure. Responsibilities include managing customer queries, overseeing children's play areas, and coordinating IKEA Family activities.