IKEA Food Team Leader - SFM & Bistro, IKEA Cheras (Full-Time) at Ikano-Retail

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Retail Experience, KPI Management, Food Safety, IKEA Concept Knowledge, Action Plan Development, Communication Skills, Coaching, Sales Growth, Market Awareness, Operational Efficiency, Presentation Skills, Diversity Valuation, Feedback Implementation, Cost Management

Industry

Retail

Description

Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment. Job Description It’s about attracting visitors to the stores, encouraging IKEA store visitors to stay longer and enjoy more, making it fun for everyone, offering great food with quality at the lowest prices, giving visitors a tasty reason to return again and again, and providing co-workers with a chance to rest and re-charge. To ensure the full potential of IKEA Food is realised, the following 10 tasks must be fulfilled: 1. Attract visitors to the IKEA store 2. Offer a range that appeals to the many people on the market 3. Strengthen the low-price profile of the IKEA store 4. Strengthen the quality perception of the IKEA store 5. Contribute to a day out for the whole family 6. Strengthen the Swedish profile of the IKEA store 7. Build trust for the IKEA store among customers, co-workers and suppliers 8. Ensure that IKEA co-workers get a good meal for a low price 9. Serve the many store visitors 10. Be efficient and generate a reasonable profit By doing this, IKEA Food supports the IKEA store in selling more IKEA home furnishing products. Customers - I ensure our customers are always in focus and strive to make them smile. I meet and serve our customers showing empathy and care. I am willing to listen and support them with an attitude based on the IKEA values. - I lead by example and am a good ambassador for the IKEA store in all contact with our customers, and I give them a good reason to return again and again. - I always look at my store through the eyes of our customers and walk the store regularly. I have a daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants. I then take action based on their input. - I take immediate action to meet the needs of customers and give input on how to continuously improve the meeting with them. I encourage my colleagues to do the same. - I know about the services offered in my store and use this knowledge to help customers. - I ensure our customers have a great shopping experience at all times throughout the day. Commercial - I have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’saction plan by supporting my manager in implementing it with the team. - I secure an irresistible food offer by ensuring an attractive presentation and communication of the range. - I am passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues. - I know my top-selling products and 3 Aces and 1 King, and I ensure they are available and clearly communicated and displayed at all times. - I work with my manager to actively contribute and support relevant marketing and in-store activities. - I support my manager in implementing range changes in a simple and cost-conscious way. - During unexpectedly quiet times I initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity. - I ensure my area is efficiently maintained as well as clean, organised, attractive and inviting to provide a positive customer experience. - I use my local market awareness to give my manager input regarding range and pricing. People - I work with my manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles. - I lead by example and support and coach my colleagues on the job so they can meet the needs of our customers and grow professionally. - I work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work. - I take an active role in my team and co-operate when needed with colleagues in other parts of the store. - I keep my colleagues informed so that they can perform their roles effectively. I pass on my knowledge to colleagues and encourage them to do the same. Steering the business - I contribute to making the IKEA store successful, high performing and capable of achieving sales growth. - I work towards agreed goals and take appropriate action to ensure I meet them. - I challenge costs by working in a lean, simple, cost-conscious way, using and sharing good examples and encouraging the team to discover smarter ways of working. Operations - I ensure that the IKEA Quality and Food Safety Policies and routines are followed. - I report any food incident, or potential incident, through CASY and inform my manager. I contribute to creating a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions. - I ensure there is the right number of co-workers in the right place at the right time to run my area successfully. - I also work proactively to avoid bottlenecks and consistently improve customer satisfaction. - I ensure the daily operational routines and actions set out by my manager for the area are implemented. Qualifications - Experience of working in vibrant retail environment with proven track record IKEA sales experience and knowledge of IKEA merchandising techniques - Experience of serving customers - Experience of working with an KPI-driven action plan - Basic English communication skills - IKEA sales experience and knowledge of IKEA merchandising techniques - Experience of serving customers Experience of supervising and working in a team - Experience of developing action plans - Knowledge of the IKEA Concept, including our vision and business idea, IKEA culture and values, and how we create our business advantages Additional Information Please apply by 30 September 2025

Responsibilities

The IKEA Food Team Leader is responsible for attracting visitors to the store and ensuring a high-quality food experience that encourages repeat visits. This role involves leading a team to meet customer needs while supporting the overall sales goals of the IKEA store.