Job Description

Join a Brand with Purpose

Born in the Blue Mountains, IKOU brings the restorative power of spa into everyday life.

Through spa-grade skincare, natural Australian botanicals and sensory rituals, we create experiences designed to restore skin, body and state of mind — bringing a sense of sanctuary into the everyday.

We're looking for a Full-Time Retail Supervisor to join our beautiful Berry retail and spa location and play an significant role in supporting our team and the day-to-day running of the store.

You don't need to come from a beauty, skincare or spa background.

If you love people, have strong retail or customer-facing experience and are ready to take on more responsibility, we'll give you the product knowledge and training you need.

About the Role

This is a hands-on retail role for someone who loves being on the floor, connecting with customers and helping a team perform at its best.

As Retail Supervisor, you'll be a senior presence in our Berry store, helping keep the day running smoothly and supporting the team to create an exceptional experience for every guest.

You'll still spend plenty of time doing what great retail is all about — welcoming guests, understanding their needs and helping them discover the right IKOU products and rituals — while taking on additional responsibility for supporting daily store operations and the team on shift.

Your day will include:

Delivering warm, personalised and memorable customer experiences

• Leading by example on the shop floor and supporting the team to achieve daily and weekly sales goals

Getting to know our guests and recommending products and rituals based on their individual needs

Sharing the IKOU brand story and our skincare, body care, aromatherapy and home fragrance ranges with confidence

Acting as the senior team member on shift and helping keep the day running smoothly

Keeping up to date with current campaigns, promotions, loyalty activity and store priorities

Supporting opening and closing, cash handling and daily store procedures

Maintaining beautiful visual merchandising, store presentation and product testers

Supporting stock deliveries, transfers, replenishment and stock accuracy

Building strong knowledge of our Berry spa offering and helping connect retail guests with treatments and spa experiences

About You

You don't need to be a skincare expert — we'll teach you that.

What we're looking for is someone who genuinely enjoys retail, takes pride in creating a great customer experience and is comfortable stepping up and taking responsibility when needed.

You may already be working as a Retail Supervisor, Keyholder or 2IC, or you might be an experienced Retail Sales Assistant who is ready to take the next step.

We'd love to meet you if you:

• Have previous retail, hospitality or customer-facing experience