ILS Operations Support Manager at Ingram Content Group

La Vergne, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

94011.0

Posted On

06 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Interactions Management, Operational Improvements, Issue Resolution, Business Efficiencies, Cost Reduction, Client Communication, Problem Determination, Stakeholder Communication, Operational Excellence, Project Management, Client Relationship Management, Mainframe Experience, Presentation Skills, PowerPoint Skills, Attention to Detail, Deadline Adherence

Industry

Book and Periodical Publishing

Description

Job Description Ingram Content Group (ICG) is hiring an Operations Support Business Manager (Library Services) to contribute to our team in LaVergne, TN just outside Nashville. This is not a remote position. The Operations Support Business Manager manages detailed operational interactions between Library clients, the Library Operations team, the DC Operations team, Lightning Source, Credit, Transportation and Customer Care. They identify, develop and facilitate operational improvements that impact Library clients and associates. They also provide resolution of complex issues and develops and institutes permanent solutions. This manager helps drive business efficiencies and where possible provides cost reduction with the ultimate goal of delivering a superior operational experience for Library clients. They also partner and influence across Ingram to remove performance barriers and achieve mutual business objectives. The Operations Support Business Manager develops and maintains direct communication and feedback loops with Library clients and Distribution. In addition, they coordinate with the Distribution team to ensure problem determination, resolution, and communication with internal and external stakeholders. They’ll take ownership of ensuring operational excellence for key wholesale accounts and large one-time projects. Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Required Qualifications: Bachelor’s degree or year-for-year equivalent experience 5 years specific Library or equivalent experience Preferred Qualifications: Project management skills Client relationship management experience Experience using Mainframe Experience presenting to business leaders and Executives Strong PowerPoint skills Attention to detail Ability to adhere to deadlines and meet key deliverables Key Responsibilities: Partners effectively with Library stakeholders (account services, sales, bids collection development, cataloging, EDI), and other ICG managers to ensure business objectives are met. Interfaces regularly with Library clients to develop a deep understanding of their needs, articulated and non-articulated. Provides analysis and detailed specification requirements for operational process enhancements. Ensures that new and existing processes operate smoothly; interacts with other departments to maintain a high level of operational success throughout the entire client journey. Makes recommendations about improving efficiency in Operations and Product with regard to Library Services processes and policies. Serves as principal escalation point for critical distribution center Library issues and takes leadership and ownership of the resolution path. Works with sales to develop services solutions for Library clients. Works directly with the Director of Library Operations to put together the yearly operations budget. Assists the Product team with ensuring optimal inventory levels based on anticipated title level demand for key academic clients. Participates and provides information in client conversations as needed. Works with sales and Library clients to review and improve operational relationship issues (e.g. fill rate, price/discount discrepancies, etc.). Hiring Salary Range: $74,353 - $94,011. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 15 vacation days & 12 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE - Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

Responsibilities

This manager oversees detailed operational interactions between Library clients and various internal teams, focusing on identifying and facilitating operational improvements to enhance the client experience. They also serve as the principal escalation point for critical issues, taking ownership of resolution paths and partnering across the organization to achieve mutual business objectives.