ILS Service Manager at Spektrum
Brunssum, Limburg, Netherlands -
Full Time


Start Date

Immediate

Expiry Date

08 May, 25

Salary

0.0

Posted On

08 Feb, 25

Experience

3 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Service Lines, Documentation, Ola, Critical Thinking, Writing

Industry

Information Technology/IT

Description

Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

WHO WE ARE SUPPORTING

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

  • Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
  • Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
  • Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
  • Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
  • Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

ESSENTIAL SKILLS AND EXPERIENCE

  • Shall have a proven record in Customer Relationship Management, and ability to communicate effectively with NATO civilian staff, Military staff and Commercial Partner staff, at all levels.
  • At least 10 years’ prior Military Service.
  • At least 5 years’ prior Commercial experience.
  • At least 5 years’ prior NATO experience (in particular with NCI Agency)
  • Shall have a thorough understanding of NCI Agency C2 structure and service lines.
  • At least 5 years’ prior NATO experience (in particular with NCI Agency)
  • Shall have a thorough understanding NCIA EBA tool set
  • At least 5 years’ experience using NCIA EBA tool set
  • Shall have a thorough understanding NCIA ITSM tool set
  • At least 5 years’ experience using NCIA ITSM tool set
  • Shall have a thorough understanding of NATO Allied Operations and Mission processes and procedures
  • At least 5 years’ experience of NATO Allied Operations and Mission processes and Procedures
  • Shall have a thorough understanding of NATO DCIS processes and procedures
  • At least 5 years’ experience of NATO DCIS processes and procedures (in particular NCI Agency NIMSC DCIS processes and procedures)
  • Shall have a thorough understanding of NATO Acquisition processes and procedures
  • At least 5 years’ experience of NATO Acquisition processes and procedures (in particular NCI Agency processes and procedures)
  • Shall have a thorough understanding of OLA and SLA processes and procedures
  • At least 3 years’ experience of NATO OLA and SLA processes and procedures (in particular NCI Agency processes and procedures)
  • Shall have a thorough understanding of Commercial ILS and Acquisition processes and procedures
  • At least 3 years’ experience of Commercial ILS and Acquisition processes and procedures
  • Shall have a thorough understanding of Lean techniques when applied in a commercial environment
  • At least 3 years’ experience of applying Lean techniques in a commercial environment, delivering value stream improvement to the End-to-End ILS Chain
  • Shall have a thorough understanding of Six Sigma processes and techniques when applied in a commercial environment
  • At least 3 years’ experience of applying Six Sigma techniques in a commercial environment, delivering value stream improvement to the End-to-End ILS Chain
  • Shall be conversant with Microsoft Office tool set
  • At least 3 years’ experience of using the Microsoft Office tool set
  • Shall be conversant with Project Management tools and techniques
  • At least 3 years’ experience of applying Project Management tools and techniques

DESIRABLE SKILLS AND EXPERIENCE

  • A holistic understanding of NATO Deployable and Mobile systems.
  • A holistic understanding of NATO Static infrastructure.
  • Experience in the development of documentation and report writing.
  • Critical thinking and problem-solving ability, approaching tasks and problems with an analytical mind.
  • Able to function unsupervised for long periods.
Responsibilities

ROLE BACKGROUND

NIMSC Land/ Air (NIMSC LA) Business Unit and Deployable CIS Services (NIMSC DCIS) currently does not have a Logistics Management (LM) and Integrated Logistic Support (ILS) capability, and is consequently unable to maximise strategic partnering, effectively bridge the gap between NIMSC LA, NIMSC DCIS, ACQ, CSO CSSC, the requirements holders and commercial partners in support of service delivery.
The specialist shall, by strategic partnering of NIMSC stakeholders, deliver full end-to-end LM and ILS support; bridging the capability gaps, ensuring effective NATO Support to Missions and Services, identify synergies and opportunity for continuous improvement.

ROLE DUTIES AND RESPONSIBILITIES

  • Coordinate monitor and track all procurements in support of NIMSC Land/ Air portfolio and Deployable CIS Services, in support of Service and Project Managers, utilizing NATO tools and systems (EBA and SharePoint)
  • Tracks using NCIA EBA tool set, ACQ progress IR to PR & PR to PO upon a daily basis.
  • Updates NIMSC Sharepoint Portal upon a weekly basis with procurement progress and recommendations.
  • Delivers a monthly written Procurement Status and related Capital Expenditure budget Report; highlighting Problems, Issues, Trend and Analysis, Risks and recommended Solutions.
  • As part of the Continuous Improvement process, utilizes Kanban and Lean techniques to identify process bottlenecks and opportunities for End-to-End ILS process improvements and process synergies.
  • Tracks and Documents upon a daily basis, any opportunities for Continuous Improvement and process synergies.
  • Updates NIMSC SharePoint Portal upon a weekly basis with any opportunities for Continuous Improvement and process synergies and recommendations.
  • Delivers a monthly written Continuous Improvement Report, detailing Opportunities for Continuous Improvement in Logistic Management and the Integrated Logistic Support chains; highlighting Problems, Issues, Trend and Analysis, Risks and recommended Solutions.
  • Foster and build strategic partnerships and effective customer relationship management within NCI Agency, other NATO entities, Commercial and Industry partners, in execution of duties
  • Tracks and Documents upon a daily basis, any Customer engagements.
  • Updates NIMSC SharePoint Portal upon a weekly basis, with any Customer Engagements Outcomes and recommendations.
  • Delivers a monthly written Customer Engagement Report, detailing Customer Engagements and Outcomes; highlighting Problems, Issues, Trend and Analysis, Risks and recommended Solutions.
  • Coordinate, monitor and track all NIMSC Land/ Air portfolio and Deployable CIS Services Inventories and stock (level 1, level 2 and level 3 Consumables and Spares), in support of NIMSC Service and Project Managers; utilizing NATO tools and systems.
  • Tracks and Documents upon a daily basis, Inventory stocks (level 1, 2 and 3 Consumables and Spares) collaborating with the Service Managers and Project Managers.
  • Updates NIMSC SharePoint Portal upon a weekly basis the Inventory and Stock Level status and recommendations.
  • Delivers a monthly written Inventory and Stock Level Report, detailing status of all Level 1, 2 and 3 Consumables and Spares; highlighting Problems, Issues, Trend and Analysis, Risks and recommended Solutions.
  • In coordination with the Senior Service Delivery Manager Land/ Air Business Unit, supporting Service Delivery Managers and Product Owners, monitoring and tracking all NIMSC Land/ Air Business Unit and DCIS Services obsolescence plans, with a 5 year out perspective
  • Tracks and Documents upon a daily basis, the Service Managers 5 year Obsolescence Plans, collaborating with the Service Managers.
  • Updates NIMSC SharePoint Portal upon a weekly basis the Service Managers 5 year Obsolescence Plan, changes and recommendations.
  • Delivers a monthly written Service Management 5 year Obsolescence plan Report, detailing changes to previous report; highlighting Problems, Issues, Trend and Analysis, Risks and recommended Solutions.
  • In addition assists the NIMSC Land/ Air Business Unit and DCIS Senior Service Managers in there, monitoring and tracking of NIMSC Land/ Air Business Unit and DCIS Services Capital Expenditure (CAPEX) budgets.
  • In addition assists the NIMSC Information Knowledge Manager, in their development of tools for document management, monitoring and tracking all the above requirements; interfacing NATO tools and systems in an efficient manner so not to duplicate work effort.
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