Are you a driven and dynamic Telecomms professional looking to move into a role where you can make a difference? As the successful candidate, you will be involved in providing third line technical expertise and guidance within the voice/telephony support team. You will be the SME for key technologies within our core telephony infrastructure, ensuring delivery, implementation and support of the voice platforms are met across the organisation. This role is suited to an experienced and highly skilled Avaya telephony engineer working with current Avaya architecture and other industry standard telephony experience.
Are you a team player that can make a positive difference in supporting critical telephony and voice infrastructure ?
As a voice engineer you will be responsible for resolving technical issues and problems via the service management ticketing system. You will have experience of working with a variety of Avaya technologies. You should have excellent focus to detail and a methodical approach to solving complex issues and problems. You will possess an excellent knowledge of Avaya Aura and IP Office products, how they operate and how to troubleshoot any issues that may arise.
Desirable skills are knowledge and experience of voice recording, call logging systems and of radio technologies.
You will be expected to have a strong background in managing, configuring and administering Avaya telephony equipment. This would include thorough experience working on an enterprise Avaya Aura CM10 call centre, including SMGR, AASM, AVP/ASP, ASBC, AES, AAMS, CMS, AADS, AAFD, Onex, SIP/ISDN media gateways and other peripheral infrastructure servers associated with current Avaya telephony. Voice recording experience is a requirement, preferably Redbox. A strong working knowledge of Avaya IPO is required also. The ability to interact and build bridges with other technology teams and operational staff is a distinct advantage..
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
Our London – using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
For further details of the job description and main responsibilities, please see attached job description

Please refer the Job description for details