ABOUT THE JOB YOU’RE CONSIDERING

We’re looking for a collaborative and detail-oriented individual to join our End User Services (EUS) team. Reporting to the EUS Tower Lead and Team Leads, you’ll play a key role in ensuring the accuracy of our Stock Management Tool/database and coordinating the end-to-end delivery of IMAC (Install, Move, Add, Change) services.
This role is required to be onsite 5 days per week in Barrow in Furness, The individual must have a full UK Driving Licence.
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

YOUR SKILLS AND EXPERIENCE

• Experience in inventory management and software/application installation (preferred)
• A proactive approach to problem-solving and awareness of working to defined SLAs
• Basic understanding of server infrastructure and networking and familiarity with ticketing systems
• Ability to manage multiple tasks and priorities in a dynamic environment and good understanding of desktop environments

• Build and rebuild devices to meet user needs and follow stock control procedures and support with inventory reporting
• Maintain compliance of the Stock Management Tool/database and manage deliveries into Stores and follow hardware allocation and disposal processes
• Provision and configure equipment for end users
• Coordinate IMAC deliverables from start to finish
• Deliver a positive and professional customer experience, even in high-pressure situations
  You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.