Imaging Operations Manager at Iron Mountain Ltd

Jessup, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

108300.0

Posted On

09 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Imaging Operations Management, Workflow Optimization, Security Protocols, Capacity Planning, Chain Of Custody, Disaster Recovery, Staff Training, Equipment Maintenance, System Utilization, Kofax Ascent Capture, Compliance Audits, Operations Support, Windows Environment, Digital Transformation, Records Management

Industry

IT Services and IT Consulting

Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking an experienced Imaging Operations Manager to join our Digital Solutions team. In this role, you will be responsible for managing all branch and district imaging operations, from optimizing workflow performance to ensuring high standards of security and quality control. Your leadership will be pivotal in assessing facility performance, managing capacity planning, and driving key initiatives to enhance service delivery. What You'll Do (Responsibilities) In this role, you will: Lead and Optimize Operations: Manage all activities related to imaging operations, analyzing and modifying workflow performance, and ensuring the proper maintenance of all related imaging equipment. Drive Strategic Performance and Capacity: Coordinate local operations to ensure proper chain of custody and security, including capacity planning for throughput, system utilization (local disk, supplies, and processes), and maintaining a proper Disaster Recovery (DR) process. Develop Teams and Support Growth: Support local sales staff, train new staff in all phases of the imaging process, and make recommendations to management on desirable additions, replacements, or changes to operational practices. Security Compliance: Execute and oversee strict adherence to government, client, and internal security protocols. Chain of Custody: Manage the secure handling and end-to-end chain of custody for all sensitive records and classified materials. Audit & Review Readiness: Maintain a "constant state of readiness" for compliance audits and lead the preparation for formal security reviews. What You'll Bring (Skills & Qualifications) The ideal candidate will have: 5-7 years of computer experience, including a minimum of 5 years of experience in a Windows environment and imaging, with 2-3 years in management and operations. Strong knowledge of security policies and controls related to imaging processes and proficiency in imaging operations, workflow, and imaging software (Kofax Ascent Capture preferred). Proven ability in operations support, maintenance of imaging practices, and actively managing complex operational components like system utilization and DR processes. Bachelor’s degree in Business or Computer Science (post-graduate education is a plus). What We Offer (Benefits): Location: 8200 Preston Court, Jessup MD Shift flexibility required (1st or 2nd as business needs dictate) Paid Vacation + 7 Paid Holidays + Sick Pay Competitive compensation and benefits aligned with the experience. Comprehensive health, wellness, and retirement plans (Medical, Dental, Vision Insurance on Day One; Fidelity 401(k) with match, Life Insurance, Short-Term Disability, Flexible Spending Account, Paid Volunteer Days). Opportunities for continuous learning and professional growth (Education Reimbursement, Advancement opportunities). Must be willing and able to obtain a Public Trust Clearance. Only US Persons are eligible for this level clearance, hence for this position, Iron Mountain will consider only US Persons. #OPS Reasonably expected salary range: $81,200.00 - $108,300.00 Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

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Responsibilities

The manager will lead and optimize all branch and district imaging operations, focusing on workflow performance, equipment maintenance, and ensuring high standards of security and quality control. Key duties include driving strategic performance through capacity planning, managing system utilization, and overseeing the end-to-end chain of custody for sensitive materials.