Imaging Support Specialist - SDI (Full Time, Day) at Northbay

Fairfield, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

33.37

Posted On

21 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Service, Billing Documentation, Authorizations, Demographic Information, Insurance Verification, Scheduling, Paper Flow Organization, Data Entry, Switchboard Operation, HIPAA Compliance, Customer Service, Medical Records Requests, BLS Certification, Payer Requirements, Typing, Math Skills

Industry

Hospitals and Health Care

Description

At NorthBay Health the Imaging Support Specialist is key to the success of daily patient service. The Imaging Support Specialist obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed. Verifies and documents eligibility and benefits for patient’s specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff. PRIMARY JOB DUTIES * Schedule all physician, patient and/or insurance company requests for various diagnostic studies offered by the facility. * Obtains billing documentation and authorizations for the various modalities offered. * Explains registration and HIPAA forms to patients and obtains required signatures. * Gathers/validates the required, comprehensive pre-registration/registration data set, reviews them for accuracy and screens patients for safety concerns/issues as warranted. * Organizes and distributes daily paper flow to the appropriate department(s). * Verifies and documents eligibility and benefits for all payers including identifying and resolving all Medicare, Medi-Cal, managed care and third party requirements. * Provides applicable basic education to patients, communicating payer specific benefits to optimize the opportunity for customer satisfaction. * Communicates financial liability, collecting deposits, copays and deductibles as appropriate. * Notifies the appropriate payors, physicians and/or patients of appointment changes, cancellations etc. * Prepares and processes all court ordered subpoenas and/or medical record requests. * Prepares and processes billing invoices for facility fees that are charged to produce documents needed with subpoena and medical record requests. * Faxes exam reports to physicians and/or insurance companies. * Prepares image CDs and/or reports for mailing * Maintains referring physician data base to ensure accuracy of phone/fax #’s, mailing address and UPIN #’s. * Performs follow-up on all No Show and/or cancelled appointments. * Maintains current knowledge of HIPAA laws and forms and ensures the front desk is in compliance at all times. * Responsible for adhering to and processing all patient(s) requests to view/amend their PHI, accounting of disclosures, special privacy protection, confidential channel communications etc. * Maintains proper documentation in computer system(s) to ensure all accounting of disclosures of PHI are met. * Maintains daily log (to adhere to HIPAA compliance guidelines) of all non-employee(s) who enter the facility and have possible exposure to PHI. * Assists technical and medical staff with procedures as needed. * Other duties as assigned or needed. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. This is an exciting time to join NorthBay Health. As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region. NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years. As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health. Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve. To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/ [https://www.northbay.org/careers/index.cfm]

Responsibilities

The Imaging Support Specialist is responsible for securing accurate patient demographic and insurance information, obtaining necessary billing documentation and authorizations for all imaging exams, and scheduling diagnostic studies. This role also involves managing patient flow, processing payments, and ensuring strict adherence to HIPAA laws and regulations.