• Full time, permanent role based at Norwest
• Exciting opportunity to make a difference for our store teams!
• Rotating roster working day, afternoon and night shifts

WHAT YOU’LL EXPERIENCE

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Parental Leave provision - 12 weeks paid parental leave for primary caregivers . Woolworths Group will also continue to pay superannuation for up to 12 months (subject to relevant caps) while the Team Member is on parental leave (paid or unpaid). 4 weeks paid leave for secondary caregivers.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Wellness: Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

Reporting to the Incident Management Centre (IMC) Manager, you will respond to incident calls from stores and file reports in relation to security, safety or operational incidents

• Receive and manage calls from business customers and Emergency Services.
• Ensure compliance with OH&S policies, safe work procedures and practices.
• Provide effective and efficient service to business customers (including Woolworths Brands/Stores, Support teams, Contractors etc).
• Management and monitoring of business alarms and incidents.
• Ensure incidents are recorded in a prompt and accurate manner on the Incident Management operating system and produce daily reports.