IMMEDIATE ASSISTANCE SPECIALIST at GOOD SAMARITAN CENTER OF SAN ANTONIO

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

16.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Eligibility Determination, Client-Centered Support, Resource Navigation, Case Management, Recordkeeping, Inventory Management, Bilingual, CPR Certification

Industry

Individual and Family Services

Description

Job Details Job Location: Main Campus - San Antonio, TX Position Type: Full Time Education Level: 2 Year Degree Salary Range: $16.00 Hourly Travel Percentage: Up to 25% Job Shift: Day Job Category: Nonprofit - Social Services Description EMPOWERING COMMUNITIES TO THRIVE Job Title: Immediate Assistance Specialist Department: Family Development Services (FDS) Reports to: Senior Center Program Manager FLSA Status: Hourly, Non-Exempt Revision Date: October 2025 Who is Good Samaritan? Good Samaritan Community Services is a 501(c) 3 organization that serves communities underserved by traditional social supports. We provide a continuum of integrated services to more than 3,500 individuals from the age of 6 weeks to 90 years of age. This includes more than 1,200 families via offices and locations in San Antonio, Brownsville, and other parts of South and West Texas. Good Samaritan began as mission of St. Mark's Episcopal Church in 1939 and became an institution of the Episcopal Diocese of West Texas in 1951 under the leadership of Bishop Everett Jones. Since the inception of our ministry, we have focused on serving the health, education, social and workforce needs of our neighbors. Our mission is to "actively serve as a catalyst for change, supporting youth, individuals, and families by providing excellent community services to overcome economic poverty. We do this through a continuum of services designed to stabilize families, establish nurturing relationships, and foster self-sufficiency in those we serve through the programs and support we provide via our Family Services and Youth and Teen Departments. Position Summary The Immediate Assistance Specialist is responsible for the day-to-day provision of immediate assistance services by conducting initial eligibility determinations of individuals and families for public & family assistance programs. Services include emergency food assistance, crisis recognition and referrals, and access to basic hygiene and baby supplies. Work is performed independently in accordance with well-established guidelines and standards. Education and Experience Associates degree or 60+ college credit hours required. Bachelor’s degree preferred. One to two years of experience in eligibility determination and implementing multiple benefit program policies preferred. Current and valid driver’s license required Experience in recordkeeping and inventory is preferred. Experience in providing client-centered support, including resource navigation or basic case management, preferred CPR certification is preferred or the ability to obtain prior to start date. Bilingual in English/Spanish preferred. Essential Duties & Functions Coordinate and deliver Immediate Assistance services, in accordance with the program’s Standard Operating Procedures (SOP). Must complete all required training associated with oversight of the Food Pantry, including any certifications or compliance courses required by external funders, partner agencies, or local city and county authorities. Handle matters related to the administration of Immediate Assistance services, including intake and registration of walk-in clients. Verbally orient clients to agency services, rules, and expectations. Create and maintain accurate inventory records for all pantry items. Organize frozen, canned, and dry goods and maintain the cleanliness of the on-site food pantry refrigerators/freezers, and hygiene items/cabinets. Prepare bags of food for distribution to Immediate Assistance clients. Coordinate with the San Antonio Food Bank to ensure all food products are ordered and picked up in a timely manner. Assist with the loading and unloading of all items and food to appropriate locations as needed. Organize, maintain, and file Immediate Assistance Intake Forms and San Antonio Food Bank Applications to ensure contractual obligations and confidentiality of client data. Identify clients who may benefit from referrals to case management or wraparound services. Make in-house and/or community referrals as appropriate to address needs identified during the initial intake to address all client needs. Demonstrate sensitivity to the social, physical, and emotional needs of program participants. Assist with food distribution and commodity programs in the Senior Center and Agency as needed. Input required program data into appropriate data systems/client management software (ETO) and prepare and submit monthly agency reports as needed. Attend monthly meetings, submit timely reporting of data, and meet deadlines as required. Participate in regular training and trauma-informed practices and boundary maintenance. Participate in outreach events. Ability to maintain confidentiality and manage sensitive client information appropriately. Complete other duties as assigned based on program and/or agency needs Supervisory Responsibilities None. Work Environment and Physical Demands Operates in a professional office environment. Must be able to lift/move between 25 – 35 pounds occasionally. Requires standing, walking, kneeling, hearing, typing, and good hand-eye coordination. These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Travel and Hours Local travel is required. The position is scheduled for 32 hours per week, days and hours of work are generally Monday - Friday from 8:00AM to 3:30PM. Occasional long hours and weekend work may be required depending on the nature of the special actions, projects, or events. Benefits and Compensation The salary is $16.00/hour. A competitive compensation package will be offered for this position based upon the successful candidate’s education, skills, and experience and includes a generous paid time off policy, matching retirement plan, and a full complement of insurance benefits. Qualifications

Responsibilities

The Immediate Assistance Specialist is responsible for providing immediate assistance services, including eligibility determinations for public assistance programs. This role involves coordinating food assistance, maintaining inventory, and making referrals to additional services as needed.