Northern Connections Canada Immigration is an immigration and education consulting firm assisting clients in over 30 countries come to Canada through various immigration programs. We are currently seeking a meticulous, detailed oriented, customer-focused professional to fill the role of Immigration Consultant on our team.
You have a strong desire to help people, you would enjoy joining a team where our best days come from knowing we have helped our clients live their fullest life. Our jobs can be technical and precise, but our joy comes from supporting our exceptional client base, whom we’ve built close trusted relationships with.
Job description

SKILLS & ABILITIES

• Ability to work independently with minimal supervision and produce targeted results
• Ability to communicate in writing via email, memos, letters
• Clear and effective verbal and written communication skills
• Excellent organizational skills and attention to detail
• Positive attitude, creative outlook and resourceful nature
• Ability to take initiative and work independently
• Ability to take ownership of tasks and follow them through to resolution
• Capable of working under pressure with an objective to achieve the given target.
• Excellent customer-focused attitude with the ability to build collaborative working relationships and commitment to providing extraordinary service to clients
• A demonstrated, reliable work ethic with the ability to manage multiple, competing priorities
• Problem solving, critical thinking and research skills are mandatory

EDUCATION & EXPERIENCE

• Must be an RCIC in good standing with CICC (mandatory)
• 1-2 years of related experience working as a Regulated Canadian Immigration Consultant or in the industry.
• Experience working in a remote, virtual team setting is preferred but not required

• Preparing and assisting with the preparation and filing of temporary and permanent residence applications and LMIAs.
• Assessing eligibility for various immigration cases
• Providing consultations and critical subject matter expertise on complex case-specific and strategic matters to develop and recommend approaches that mitigate risk and provide timely solutions
• Ensure clients receive timely delivery of services and information
• Actively pursue new opportunities within current accounts and from potential new clients
• Conducting in-depth research and remaining up to date on changes in immigration law and practice and drafting client alerts and memos on important developments
• Manage immigration cases, develop case information, draft submissions, prepare supporting documents & exhibits, and track case updates.
• Completing immigration assessments and providing feedback within SLA standards
• Have a clear understanding of the sales process and meet defined targets
• Maintain an in-depth, diverse, and current knowledge of our services, policies, and procedures
• Take full responsibility for all cases assigned
• May participate in marketing initiatives as needed
• Highly customer centric with exceptional telephone and email etiquette
• Promote the NCCI brand professionally and ethically at every opportunity. Be the brand.