Impairment Benefits Specialist at EML

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Impairment Benefit Management, Assessment, Decision Making, Attention to Detail, Legislation Knowledge, Organizational Skills, Claims Management, Relationship Building, Reporting, Continuous Improvement, Medical Panel Procedures, Dispute Management, Accident Compensation Act Knowledge, WorkSafe Guidelines, Independent Impairment Assessor Reports, Entitlement Calculation

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As an Impairment Benefits Specialist, you’ll be responsible for proactively managing, assessing, and determining impairment benefit claims. You’ll navigate the requirements of the Accident Compensation Act 1985, the Workplace Injury Rehabilitation and Compensation Act 2013, and WorkSafe guidelines, including the Online Claims Manual. You’ll also manage disputes related to impairment benefits and ensure all actions are completed within legislative, policy, and performance timeframes. This role calls for strong attention to detail, confident decision-making, and a focus on achieving fair and timely outcomes for injured workers. This will be a full time/part time, permanent position based in our Melbourne office, with work-from-home flexibility (up to 3 days per week). YOUR RESPONSIBILITIES Manage impairment benefit claims from start to finish, including liability assessments, ACCS attendance (when required), drafting medical panel submissions, arranging Independent Impairment Assessor reports, calculating entitlements, making determinations, reviewing responses, and processing payments. Work closely with Case Managers and key stakeholders to ensure claims are proactively managed in line with legislation, policy, and timeframes. Implement, maintain, and improve operational procedures, ensuring updates are communicated clearly to the business and aligned with continuous improvement practices. Provide timely reporting, information, and responses to internal and external queries, including those from WorkSafe and legal service providers. Build and maintain strong, productive relationships with internal teams and external partners to support the effective management of impairment benefit claims. ABOUT YOU Accreditation through WorkSafe AMA Guide training with a thorough understanding of AMA4 and its application to Victorian workers compensation claims. Proven experience in impairment benefit management, assessment, and determination, with strong knowledge of relevant legislation and guidelines. Solid understanding of Victorian workers compensation disputation and litigation processes, including ACCS and medical panel procedures. Comprehensive knowledge of the Accident Compensation Act 1985 and Workplace Injury Rehabilitation and Compensation Act 2013, particularly sections relating to impairment benefits. Strong organisational skills with the ability to manage complex claims and meet strict legislative and policy timeframes WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

The Impairment Benefits Specialist will manage impairment benefit claims from start to finish, including assessments and determinations. They will work closely with Case Managers and stakeholders to ensure compliance with legislation and timely outcomes.