IMPLEMENTATION ACCOUNT MANAGER at Healix Infusion Therapy, LLC

Sugar Land, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Project Management, Communication, Problem-Solving, Organizational Abilities, Healthcare Operations, Account Management, Implementation Management, Microsoft Office Suite, CRM Systems, Vendor Coordination, Financial Performance, Operational KPIs, Supply Management, Team Collaboration, Patient Care, Documentation

Industry

Pharmaceutical Manufacturing

Description

Job Details Job Location: Sugar Land, TX 77479 Position Type: Full Time Travel Percentage: Up to 25% Job Shift: Day Job Category: Client Services Healix Infusion Therapy is seeking a driven and detail‑oriented Implementation Account Manager to oversee both client relationship management and end‑to‑end implementation of new Office Infusion Center (OIC) programs. This hybrid role combines strategic account management responsibilities with full lifecycle implementation project management from kick‑off through onsite setup and post‑launch stabilization. The Implementation Account Manager works cross‑functionally with Client Services, Implementation, Clinical Operations, IT, Purchasing, and external vendors to ensure each infusion center launches on time, on budget, and according to Healix operational standards. This position requires strong communication skills, high accountability, and the ability to manage multiple concurrent projects. While preference is given to candidates in the Houston area, exceptional remote candidates will be considered. LOCATION & SCHEDULE Location: Houston, TX (Hybrid), with remote considered for exceptional candidates Schedule: Monday - Friday, standard business hours Travel: 25% for onsite implementations and client meetings ESSENTIAL DUTIES & RESPONSBILITES Include the following. Other duties may be assigned. Client Relationship & Account Management Build and maintain long‑term relationships with assigned clients to ensure satisfaction, retention, and operational excellence. Collaborate closely with the VP of Account Management & Implementation and VP of Client Operations to develop and execute strategic initiatives Advise clients on infusion operations, financial performance, and opportunities for service optimization. Participate in client business reviews, financial discussions, and contract‑related conversations as needed. Monitor OIC performance, including P&L oversight, operational KPIs, staffing needs, and patient throughput. Identify opportunities for account growth, scope expansion, or additional service offerings. IMPLEMENTATION PROJECT MANAGEMENT RESPONSIBILITES Project Initiation & Kick‑off Receive and review new‑site notifications following contract execution. Establish project timelines, equipment needs, supply requirements, and site‑specific considerations using information gathered from sales and the client. Schedule and lead internal implementation kick‑off meetings including all required stakeholders (e.g., Client Services, Implementation, Clinical Ops, Purchasing, IT, Nursing Leadership). Create and maintain the Microsoft Teams channel for each implementation project Vendor & Equipment Coordination Initiate ISP setup and request new site computer equipment (desktop, laptop, printer/scanner/fax) following receipt of site photos. Manage ordering of all supplies and equipment: infusion recliners, medical or standard refrigerators, storage cabinets, desks, chairs, standing desks, and ancillary equipment. Initiate remote temperature monitoring setup and schedule installation during implementation week. Supply & Medication Preparation Send RN supply list and medication list to designated clinical reviewers approximately 3 weeks prior to implementation. Submit final lists to Purchasing and Clinical teams preferred delivery dates. Confirm lab supply needs and ensure required items (tubes, specimen bags, centrifuge, etc.) are ordered if applicable. Coordinate Office Depot orders, including review of substitution requests for out‑of‑stock items. Account & Services Setup Determine whether accounts must be established for: Hazardous waste Oxygen service Courier Labs Communicate new‑site addresses and required documentation (e.g., physician license) to appropriate vendor reps. ONSITE IMPLEMENTATION EXECUTION Pre‑Travel Preparation Print the RN supply list, medication list, and Office Depot list for onsite inventory verification. Confirm delivery schedules for recliners, refrigerator, SmartSense, oxygen tanks, and all equipment. Onsite Tasks & Daily Workflow Ensure the space is cleared of all non‑approved furniture/equipment. Organize or reposition any existing items for cohesive clinic flow. Assemble all furniture (desks, chairs, stools, IV poles). Prepare cabinetry and storage areas for Healix supplies. Assemble and connect computer equipment; coordinate with IT for printer setup. Begin unboxing supplies, verifying all received items against the inventory list. Use stackable bins to organize supplies—ensuring nothing is stored under sinks except approved cleaning supplies. Complete supply organization and labeling. Secure pumps to IV poles and send serial numbers to Purchasing. Document medication name, NDC, Lot #, and expiration for every medication received and submit to Purchasing Set up filing cabinets per the implementation file structure checklist. Verify fridge, recliner, oxygen tank, and SmartSense installation. Stage emergency kit above the fridge. Label bins and leave room for supply expansion. Post‑Implementation Take final photos and save to project files. Send photos to the preceptor assigned to support the onsite nurse the following week. If any equipment deliveries are pending (e.g., fridge, SmartSense), continue coordinating until completed. ADMINISTRATIVE DUTIES Maintain accurate project files and documentation, including approvals, quotes, PO numbers, and installation schedules. Provide weekly status updates during Thursday Implementation Calls. Ensure all tasks within the Implementation Setup Checklist and Onsite Checklist are reflected and completed. Collaborate with cross‑functional teams to resolve any issues that arise before, during, or after implementation. CORE DUTIES AND RESPONSIBILITIES Include the following basic performance factors all Healix, Inc. employees are expected to meet. Communicates with clients and fellow employees through written and verbal forms, clearly and timely Interacts professionally with clients and fellow employees Cooperates with team members to accomplish departmental goals Accepts and incorporates changes or new ideas into daily work Provides service in a responsive, timely and accurate manner to both clients and fellow employees Understands and adheres to policies and procedures Arrives at work as scheduled and notifies supervisors in a timely manner of any absences Recognizes priorities and takes action; makes productive use of time Strives to resolve problems and conflicts on his/her own initiative Attempts to create new ideas or new procedures working as part of a group or individually. As a part of your job, you will receive protected health information. It is your responsibility to comply with HIPAA in using and disclosing health information. ABOUT US Healix is the nation’s leader in providing physician office-based infusion services. Focused on patient and physician peace of mind for 35 years, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting. At Healix, we manage Office Infusion Centers on behalf of physicians, hospitals, and medical institutions, encouraging in-office treatment for optimal patient care. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our clients and their patients. Studies show that the physician office infusion center setting provides significant site of care benefits for patients, communities, and payors, including superior clinical outcomes and lower cost of care. Overall patient satisfaction at Healix-managed infusion centers soars, with 98% of patients rating their care as excellent. Our physician clients rely on Healix to handle all facets of infusion center operations, including drug purchasing, revenue cycle management, managed care programs, and clinical staffing. As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience Required: 3-5 + years of experience in account management, healthcare operations, implementation management, or similar field. Bachelor’s degree in Business, Health Science, Finance, or related field (MBA/MHA preferred). Strong project management skills with the ability to coordinate multiple departments and vendors. Excellent communication, problem‑solving, and organizational abilities. Ability to travel approximately 25%. Proficiency with Microsoft Office Suite, Teams, and CRM/ERP systems. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Employment Opportunity employer committed to providing equal opportunity in all our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, training, leave of absence, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. Healix has a non-discrimination policy and complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the Company has facilities.

Responsibilities

The Implementation Account Manager is responsible for overseeing client relationships and managing the implementation of new Office Infusion Center programs. This includes coordinating with various departments to ensure timely and budget-compliant launches.