The Department - LiquidityBook
LiquidityBook, a financial technology firm offering software products to hedge funds, asset managers, banks and brokers, is seeking a bright, motivated and analytically minded individual to provide client services and technical support to its growing global client base.
About The Role:
The role involves heavy collaboration with internal project managers, developers and external clients, so applicants must be articulate and possess effective written and verbal communication skills and the ability to maintain a calm and professional demeanor while solving challenging problems.
The candidate must be a self-starter who likes problem solving, possesses a keen technical aptitude, is proficient at learning new systems and technologies quickly and thrives on working in a fast-paced, dynamic and entrepreneurial environment.
The candidate should possess 2-3 years of post-university work experience in a technology-related role within the financial services vendor space, or in a comparable role at a buy-side or sell-side market participant firm; the ideal candidate will have this same level of experience at an OMS/PMS/EMS vendor firm and possess a working understanding of the FIX protocol.

What You’ll Do:

• Efficiently manage to completion onboarding projects for hedge funds and asset managers
• Meet with clients to discover their trading objectives
• Collaborate with cross-functional teams to understand business needs and requirements
• Communicate with external brokers to facilitate trade execution
• Configure trader accounts, company environments, and trade routes
• Configure GUIs so traders are given access to trade information on their home screens
• Work closely with developers to add new features that aren’t included out-of-the-box
• Work in an Agile environment to deliver high-quality results within specified timelines
• Analyze project requirements and provide complete documentation of the creation of functional analyses, runbooks and workflow reports
• Provide onsite and remote training for front office, back office, portfolio managers and compliance officers on the LiquidityBook product suite
• Manage firm’s vendor-client relationships, which include technology teams, prime brokers, fund administrators and executing brokers on behalf of the client
• Configure End of Day files for trade communication and compliance purposes
• Consistently follow up with clients post-project, with the core purpose of enhancing user experience and identifying any upsell opportunities

What We’re Looking For:

• Bachelor’s degree or University degree equivalent required
• 2-3 years of experience preferred; recent graduates also encouraged to apply
• Analytical thinking, problem solving and the ability to manage multiple projects and client expectations
• Experience with databases and knowledge of SQL
• Working understanding of the FIX protocol
• Exceptional communication and relationship-building skills
• Technical aptitude and desire to learn new technologies and languages
• Working knowledge and deep interest in financial markets and the investment process
• Able to work in a team setting and meet strict deadlines

Company Overview:
FactSet Research Systems Inc. is a global provider of integrated financial information, analytical applications and industry-leading services for the investment and corporate communities. As a publicly traded company (NYSE:FDS | NASDAQ:FDS) recently added to the S&P 500 index, FactSet delivers superior content, analytics, and flexible technology to help more than 170,000 users see and seize opportunity sooner. For over 40 years, the company has served financial professionals, which include portfolio managers, investment research professionals, investment bankers, risk and performance analysts, wealth advisors and corporate clients. FactSet gives our clients the edge to outperform with informed insights, workflow solutions across the portfolio lifecycle, and industry-leading support from dedicated specialists.
At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify

• Efficiently manage to completion onboarding projects for hedge funds and asset managers
• Meet with clients to discover their trading objectives
• Collaborate with cross-functional teams to understand business needs and requirements
• Communicate with external brokers to facilitate trade execution
• Configure trader accounts, company environments, and trade routes
• Configure GUIs so traders are given access to trade information on their home screens
• Work closely with developers to add new features that aren’t included out-of-the-box
• Work in an Agile environment to deliver high-quality results within specified timelines
• Analyze project requirements and provide complete documentation of the creation of functional analyses, runbooks and workflow reports
• Provide onsite and remote training for front office, back office, portfolio managers and compliance officers on the LiquidityBook product suite
• Manage firm’s vendor-client relationships, which include technology teams, prime brokers, fund administrators and executing brokers on behalf of the client
• Configure End of Day files for trade communication and compliance purposes
• Consistently follow up with clients post-project, with the core purpose of enhancing user experience and identifying any upsell opportunitie