Implementation Analyst (Project Manager) at Visa

Zamboanga City, Zamboanga Peninsula, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Technical Program Management, Client Consultation, API Expertise, Infrastructure Design, Problem Solving, Analytical Skills, Communication, Stakeholder Management, Risk Mitigation, System Integration, Requirements Gathering, Process Modification, Technical Documentation, Workflow Management

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description The Implementation Services team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region. This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP (Asia Pacific) region. This is an individual contributor responsible for solving complex problems, serving to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality. In this role, you are expected to: Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines Coordinate directly with clients to analyze and understand card program setup/endpoint requirements to implement Visa products and services and facilitate endpoint connectivity to support the business and formulate implementation solutions Confidently manage client projects in parallel to product developments and a changing landscape Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders Be able to communicate complex, technical concepts in a focused and well-organized manner Be able to learn and acquire knowledge in modern technologies in keeping step with market developments Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions Leverage your expertise in APIs and infrastructure design to deliver client-facing support, ensuring seamless integration of Visa products and solutions. Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications Represent client system and operational requirements to internal Visa organizations Be an active contributor in a high-performing, supportive, and inclusive team culture Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where needed Coordinate internal Visa resources to ensure delivery on commitments This position requires off scheduled work including late evenings / weekends / Public Holidays in support of client and company configuration changes and associated post-production validation This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications: 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have: Bachelor’s Degree or equivalent qualification A minimum of 5+ years’ experience in a customer support role in financial services, payment card, software, or information services Understanding of digital payments and web-based technology including HTML, web-based service APIs, JSON, XML The ability to successfully manage competing priorities while serving as a positive influence across the organization Strong project management skills Strong verbal, written, presentation and interpersonal skills. Demonstrated ability to articulate complex technical terms or processes into business language Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Job Family Group: Client Support Services

Responsibilities

This role serves as a Visa Project Manager, leading and executing high-quality project management support for clients and processors to ensure expectations are met within agreed timelines. Responsibilities include coordinating with clients to analyze setup requirements, formulating implementation solutions, and managing projects in parallel with product developments.