Implementation Analyst at Visa

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Implementation, Configuration Support, Client Facing, Stakeholder Management, Requirements Documentation, Time Management, Organization, Planning, Teamwork, Prioritization, MS Project, Excel, PowerPoint, Word, Visio

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description Responsibilities: Provide Project Management implementation and configuration support for moderate to complex projects, with assigned Visa clients and/or in an assigned market, problems faced are expected to be difficult and mildly complex. Meet all milestones and deliverables in a timely manner and comply with Visa Internal Artifacts and ensure customer expectations are met and/or exceeded. Implementing projects within SLOs Coordinate directly with clients to understand card programs, communicate best of breed solutions, document requirements, and facilitate new card program installations without customer impact. Take ownership of associated tasks, performing a lead role in driving change to completion. Present opportunities to clients with the objective of increasing performance and further educating clients on Visa’s programs, products, and services. Prepare and maintain detailed project Artifacts, including project plans, status reports, meeting minutes, issues log in support of client projects and/or initiatives. Apply Visa processes and approaches to be in line with client requirements. Coordinates technical resources, planning and monitoring of certification testing, and negotiates with department and division heads to secure resources required to complete projects. Build and enhance positive working relationships with Visa clients and internal stakeholders. Reports customer project accomplishments and deliverables to management on a regular basis. Proactively identify and recommend opportunities for internal process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction. Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines. Proactively escalate projects that are in jeopardy and work with your direct manager as appropriate to make decisions that bring needed resources to resolve any issues. Ability to manage an operational and strategic decision-making process. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree Preferred Qualifications: This is a client facing project manager in an individual contributor role, responsible for managing a portfolio of projects along with identifying and resolving issues of mid to high complexity. This position is at a professional level and requires an individual to work independently while receiving little guidance. 4 years of related work experience (Customer Support, Financial Institutions or Project Management role) with a bachelor’s degree or more than 2 years with Advanced Degree Experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, MS Teams, Power BI, etc.) Excellent time management, organization, planning skills, and teamwork are essential. Able to set priorities, influence others, and manage customer expectations. Excellent verbal, written, presentation and strong interpersonal skills are required. Communication fluency in English and/or Spanish highly desirable. Comfort with public speaking and the ability to relay information clearly and confidently in large groups. A Plus to manage the following tools (MS Dynamics, others). Incident Management capabilities after projects deployments. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Job Family Group: Client Support Services

Responsibilities

This role involves providing Project Management implementation and configuration support for moderate to complex client projects, ensuring all milestones and deliverables are met within SLOs. The analyst will coordinate directly with clients to understand card programs, document requirements, and drive change to completion while presenting opportunities for performance improvement.